Sales Customer Success

  • Al Jadriyah Bridge, Baghdad, Iraq
  • Contract

Company Description

We harness ISP technology in a way that delivers both speed and reliability – consistently. As an Internet Services Provider licensed by ITPC MOC (Ministry of Communication) that has operated since 2009 we’ve built up a reputation that today, proudly proceeds us – boasting a growing client base of businesses whose existence relies upon the service that we provide

Job Description

•          Understand the Sales Strategy and plans and participate in the achievement of objectives and targets

•          Implement Sales policies and procedures

•          increase a customer's lifetime value is through upselling and cross-selling

•          Deal with current customers and respond to sales enquiries/complaints via phone calls/ e-mails / website / customer visits efficiently and effectively in line with established policies and procedures to ensure customer satisfaction and increase customer loyalty

•          organize, analyze, and share the information with other departments to ensure your company's decisions always consider the voice of the customer

•          Ensure customers are aware of full range of Horizon ISP services/products/offers which may be relevant to their needs to increase sales and customer satisfaction

•          Maintain good relationships with customers to ensure business continuity and growth

•          Interact with management, keeping them informed of relevant enquiries and providing back-up and administrative support to ensure efficiency of sales operations

•          Accurately complete all sales-related administrative details for efficiency

•          Act as a point of expertise and reference within Management and participate in identifying opportunities for cross selling and upselling to enhance sales and profitability

•          should foster a relationship between customers and support, making it easier for users to solve small or short-term problems.

•          Handle all key accounts communications, conflict resolution and compliance to ensure satisfaction and loyalty

•          Resolve escalated clients’ complaints/requests as needed to ensure customer satisfaction

•          Responds to the customer support requirements of the supported client base, including implementation and service personnel, and other sales and management resources as needed.

•          Works closely with Customer Service Representatives (Technical Team) to ensure customer satisfaction and problem resolution. 

•          Adherence to related policies and procedures

•          Onboard new customers/Follow up on renewals/Encourage upsells and cross-sells/Build relationships between customers and the support team

•          target achievement (Minimize Churn Clients)

Qualifications

Education

•          Bachelor’s degree in (IT, Telecom, Business Administration) or equivalent

Experience

•          Minimum 1 years of sales experience in a business-to-business, large/strategic customer segment in IT or Telecom.

Additional Information

The jobs in this level are responsible for handling day to day sales Operation activities in an efficient and timely manner whilst achieving high level of customer satisfaction. The jobs are also responsible for having direct interaction with current business customers making enquiries or seeking information on products and/or services.