About the role

Customer Service Representatives/Officers support Avery Dennison’s customers by providing accurate and complete information that meets our customers’ needs. They address customer inquiries, requests, and complaints to successful resolution or escalation including order management, quality, and lead times. Individuals in these roles understand Avery Dennison’s products, solutions, and services and apply this knowledge in solving customer needs.

Key Responsibilities

This is an on-site position.

• Collaborate with multiple departments, including sales, order entry, finance, and operations to receive and share required information.
• Support the achievement of monthly and quarterly sales targets by supporting commercial teams or actively selling products on their own behalf.
• Think ahead and anticipate needs, opportunities, and concerns from the customers supported and proactively take action accordingly.
• Deliver against key performance indicators and productivity targets for the department.
• Address customer inquiries and complaints to successful resolution, ensuring order management and lead time standards are met.

• Strong ability to display agility and deliver results in a fast-paced environment.
• Proven analytical skills and attention to detail for managing complex customer requests.
• Excellent verbal and written communication skills with a focus on active listening.
• Proficiency in problem solving and resolution to ensure customer satisfaction.
• Demonstrated ability to build connections and understand the business landscape.

What We Offer

Here's a glimpse of the great benefits you can expect:

• Pension Fund: Secure your financial future with our comprehensive PGB pension plan.
• Competitive Compensation: Enjoy a Holiday Allowance and an End-of-Year Bonus on top of your salary.
• Family-Friendly Leave: We offer birth and parental leave in line with Dutch labor law.
• Commuting: Choose between car (limited to 80km per day) or public transport reimbursement. In case you are travelling to work by car, we offer free parking.
• Invest in Your Growth: Benefit from individual development plans and customized training programs designed for your success. 
• Community Engagement: Opportunities to participate in volunteer activities to support Non-Profit Organizations.

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com. 

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at [email protected]. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.