About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides branding and information labeling solutions, including pressure-sensitive materials, radio-frequency identification (RFID) inlays and tags, and a variety of converted products and solutions. The company designs and manufactures a wide range of labeling and functional materials that enhance branded packaging, carry or display information that connects the physical and the digital, and improve customers’ product performance. The company serves an array of industries worldwide, including home and personal care, apparel, e-commerce, logistics, food and grocery, pharmaceuticals and automotive. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2022 were $9.0 billion. Learn more at www.averydennison.com.

ABOUT IDENTIFICATION SOLUTIONS:

Identification Solutions drives a full suite of solutions for the food, retail and logistics industries built on AIDC leadership and legacy. Our market focused team develops solutions that create, connect, capture and analyze data to drive inventory and supply chain visibility solutions that drive automation, efficiency and cost optimization. Learn more at the Avery Dennison Identification Solutions home page.

The Customer Care Lead is responsible for the day-to-day activities of the Identification Solutions Customer Care team in North America.  The lead will champion customer concerns, investigate and resolve problems and provide timely communication to customers.

Responsibilities may include but are not limited to:

• Maintain a high level of communication with Customer Care team
• Oversee and conduct assessments of customer needs
• Provide pricing and inventory information to customers
• Lead order transaction process from account/item setup through shipment/billing. 
• Establish, maintain, and improve strong customer relations through personal interactions, creating exceptional engagements for our customers.
• Will maintain a high degree of accuracy in order processing in order to minimize product returns, scrap and rework.
• Will provide reporting and analytics as needed

• Associate degree in business or related discipline/equivalent knowledge gained through experience and education
• Eight plus years experience in a position providing customer service/satisfaction and order management, people leadership is a plus
• Proficiency in Microsoft Excel/Google Sheets required.
• Proficiency in Oracle E-Business Suite, Oracle Cloud Solutions, or similar Enterprise Resource Planning software required.
• Experience in supporting and transacting via EDI and eCommerce preferred.
• Must have an excellent attitude, tact, diplomacy, and ability to develop and maintain good relationships with internal/external customers under stressful conditions.
• Must have excellent communication and listening skills, type an average of 60 words per minute, and have a courteous telephone manner.
• Demonstrated ability to work as a member of a group/team.
• Demonstrated analytical skills, good decision making and persuasion skills.
• Must have strong attention to detail, organizational skills, and the ability to deal with large volumes of work while prioritizing according to business/customer needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.