About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products and solutions, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.

Do you enjoy working with your hands? Are you a “go-to” person when it comes to repairing electronics, mechanical equipment, or troubleshooting issues? Do you love traveling, working with customers, and having that  “I can fix it” attitude when it comes to solving technical issues?

Then apply for the role of Field Service Technician to join our great team of specialists dedicated to inkjet printing systems.

The person provides a technical interface between customer and company engineering, manufacturing, and program management representatives. Provides on-site field technical support, including, but not limited to end-user problem solving, systems integration, pre-and post-complaint investigation, root cause analysis, customer and field sales training, support of new product development, and product trials at converters and end-users.

Key responsibilities: 

• Taking part in repair, maintenance (both reactive and preventive), and installation activities performed on-site at our customers for the TrafficJet Pro and other reflective products portfolio

• Provide expertise for resolving technical problems, troubleshooting products, and modifying/customizing products as needed to meet customer requirements

• Engage with customers to solve problems and issues by identifying short-term root causes and applying appropriate corrective actions

• Timely resolution delivery and excellent service/support to customers’ issues

• Maintaining technical administration and reports related to the performed activities

• 3+ yrs of experience in problem-solving/troubleshooting/servicing of electro-mechanical or electrical equipment. Experience in the printing industry (inkjet, graphics, large format printing) would be an asset

• Experience in customer relationship-building and customer-oriented roles

• Not meeting all the requirements? Apply anyway! We are looking forward to hearing from service-minded technical professionals that like to solve problems, help customers and be part of a growing business!

• Excellent problem-solving, analytical, and organizational skills

• Strong teamwork player as well as an individual contributor

• Strong attention to detail, and organizational and time management skills to prioritize the workload effectively

• Understanding of applicable computer systems, such as Microsoft Office, Google Suite, and function-specific software i.e. Salesforce

• Excellent written and verbal communication in English and French;  and other languages are a plus  (Spanish or Italian)

• Valid driving license and travel documents

• Willingness to frequent (approx. 75% or more) travel to customer sites (EMENA region)

• Willingness to learn and become a technical specialist in large format printing equipment 

Not meeting all the requirements? Apply anyway! We are looking forward to hearing from service-minded technical professionals that like to solve problems, help customers and be part of a growing business!