Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company's applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel, industrial and healthcare industries. Headquartered in Glendale, California, the company reported sales of $7 billion in 2017. Learn more at www.averydennison.com

1. Optimization and standardization of customer service processes, tools and systems
2. Assist in identifying common pain-points & barriers contributing to inefficiencies in CS
3. Defining user requirements, focusing on developing efficiency and effectiveness enablers.
4. Manage and Drive the development and implementation of the Customer Service approach that enhances
the customers’ experience and drives functional excellence.
5. Support the execution of the re-designed CS Role to be a balance of Order Mgt and Commercial Support
6. Identify, standardize, analyze and continuously improve Service KPIs via collaboratively working with both
local customer service team and Service Execution team to achieve the service targets.
7. Identify, develop, and implement service excellence programs to enhance customer value proposition and
experience with AD service.
8. liaise with Business, Supply Chain and Operations to establish a differentiated service by means of OTIF,
Flexibility, Reliability, Capability, Next Day Delivery and other value added services
9. Work with cross-functional team to integrate VOC into business rules and regularly update service rules
considering changing customer expectation and operational capabilities in consultation with sales, supply
chain & operations
10. You will lead customer scorecard reviews and ensure stated business benefits are derived
11. Lead initiatives to have Increased NPS / CSAT/CES Score
12. Identify the training and development needs and liaise with L&D to support development of learning
programs
13. Best practice adoption and benchmarking vs other AD regions and world class CS Organizations

1. Bachelor’s Degree or higher in related fields.
2. Good computer skills and strong command of English.
3. At least 10 years’ experience in manufacturing environment (preferably with multinational companies) with
specific experience in sales support and customer service with exposure to supply chain and operations
4. Strong leadership skills. Ability to lead, contribute, and influence others in a team-based organization
5. Excellent problem solving and analytical skills.
6. Data driven and process oriented.
7. Sales support activities and cross-sell/up-sell opportunities.
8. Focus on Customer’s growth / success by strengthening customer relationships
9. An affinity with technology and digital platforms that enable CS productivity, efficiency and a better customer
experience
10. Ability to communicate effectively with all levels of staff and management,
11. Possess strong business acumen.
12. Self-motivated with a positive and professional approach to management

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER