Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 32,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion. Learn more at www.averydennison.com.

Responsible for providing technical support to apparel brand & factory customers. Specializes in 1st level support of software,  data & digital related solutions via calls , e-mails & remote support. Conducts regular training seminars / webinars to customers. Participate in project roll out through collaboration with counterparts with region teams and solution partners.

YOUR RESPONSIBILITIES WILL INCLUDE:
 

• Provide timely technical support on level 1 & 2 to customers via calls , emails & remote, within agreed SLA

• Diagnose and troubleshoot technical issues on software , data & digital related solutions 

• Following & creating standard procedures & knowledge base (internal & external)

• Log & track system issues through to resolution, within agreed SLA

• Properly escalate & proactive follow up unresolved issues to appropriate level 3 support teams (Internal IT & external partners)

• Prioritize and manage several open issues at one time

• Prepare accurate and timely reports

• Assist on ad-hoc projects from supervisor / manager

• Maintain good relationships with customers

• International travel for support and meetings is expected.

• Shift duty support on Weekend and holiday is needed

WHAT WE WILL BE LOOKING FOR IN YOU:

• Degree / Diploma holder of Computer Science or related disciplines

• 3+ years of experience in technical Support and user training. Experience in the printing , RFID & manufacturing industry preferred.

• Experience on designing / implementing a call & ticketing system in support support team is a plus

• Good experience in NT Server 4.0, Google Service, and support in PC hardware/operating systems/office applications/LAN/Networking equipment.

• Strong interpersonal and communication skills with external customers and internal organization

• Analytical, diagnostic mind-set and problem solving skills

• Able to work independently, can handle multi-tasks concurrently

• Good command of spoken and written English

• Willing to travel overseas

Avery Dennison is an equal employement opportunity provider