About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employed more than 35,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.

Click here to know about Life @ atma.io

What we can offer you! - Your Role:

In this very versatile role of Senior Tech Support, we are looking for an eager and agile mind to join our high performing engineering team.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Helping in developing and implementing our Platform and Application Support Strategy
• Troubleshooting and resolving issues escalated by the L1 and L2 support team while effectively communicating with customers to keep them informed and happy
• Provide technical expertise and guidance during testing and deployment of the atma.io platform and connected software components and applications 
• Coordinating with local / regional technical support resources to clarify and support in solving technical issues
• Supporting the new application approach, delivering effective solutions to customers with their queries by coordinating with internal resources to resolve the issue
• Ensuring a positive customer experience through regular updates and open communication
• Providing product technical training to internal and external customers and partners
• Being responsible for documentation of product technical material, such as application notes or similar
• Participation in the on-call service and on-call duty

WHAT WE WILL BE LOOKING FOR IN YOU :

• 5+ years of professional experience in an external, customer-facing, technical support role (which includes supporting Software, SaaS and/or Cloud services ideally) for high-availability systems
• Bachelor’s degree in computer science or engineering, or similar relevant education combined with applicable work experience
• Knowledge of at least one programming/scripting languages such as C#, Java, Python, JavaScript
• Familiarity with Microsoft Azure Cloud infrastructure is a plus
• Ability to work independently and collaborate with a team
• Strong organizational and communication skills (verbal and written)
• Ability to clearly structure your thoughts, actions and communication in difficult situations under pressure 
• Strong customer focus awareness and problem-solving skills
• Experience with the ITIL framework for incident and problem management (or similar frameworks) is a plus
• Professional Certification - Azure or GCP is a plus

We offer:

• Start-Up atmosphere in a highly international and diverse environment
• Workplace Flexibility 
• Structured learning and development 
• Mentoring program 
• Competitive total rewards
• Attractive salary package (according to Austrian IT-Kollektivvertrag up from EUR 3,501.00 gross per month (full-time))

Who we are! - Our Story:

Each of us, Every day! Eight Values. One Team!

We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.  

Avery Dennison is an equal opportunity employer. You are interested in knowing more about our Diversity & Inclusion approach? Please go to averydennison.com/en/home/about-us/diversity-and-inclusion.html 

At Avery Dennison we do what we love, and we love what we do - Just click here, and get us to know even better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)