Teamsports Customer Service Representative
- Wooburn Common Rd, Wooburn Green, UK
Avery Dennison Corporation (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio-frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 32,000 employees in more than 50 countries. Reported sales in 2020 were $7 billion. Learn more at www.averydennison.com.
About Avery Dennison - Retail Branding and Information Solutions (RBIS)
Avery Dennison RBIS, a global leader in apparel and footwear industry solutions, is a $1.4 billion division of Avery Dennison (NYSE:AVY). Avery Dennison RBIS provides intelligent creative and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphic tickets, tags and labels, embellishments and packaging solutions that enhance consumer appeal. We accelerate performance through Radio Frequency Identification (RFID) enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions.
About your role
Football's English Premier League is the most famous league for the world’s most popular sport. In this role your focus is on managing the order-to-delivery process, ensuring fast and reliable order fulfillment for Premier League licensed products to customers in the UK and across the world. The customers will be a mix of the biggest global sport brands and the local sport retailer. Over time you will also get involved in other team sport programs across several sports.
Your responsibilities will include
Accurate and timely entry of orders onto the order management system.
Liaising with customers to confirm orders, gather additional information as necessary and keep them informed of progress.
Checking progress, lead-time and quantity for each order.
Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.
Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team.
Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.
Liaising closely with the relevant Regional Account Manager for the Country/Region to help deliver sales objectives and address the needs of customers.
Running and monitoring reports for designated customer base (daily or weekly depending on the area).
Proactively supporting Sales with specific campaigns, this may include contacting existing customer base with special promotions.
Dealing promptly and effectively with customer requests and queries
Liaising with Credit Control/Finance to resolve all invoice queries.
Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries.
Building close relationships with all internal and external contacts to constantly improve information flow and the order process.
Maintaining accurate and up to date customer records and price lists in the systems.
Collating information and producing reports as required.
Working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency.
Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.
Coordinate new account set-up
Coordinate RFID queries
Schedule machine maintenance visits
- Fluent English language skills, French language would be an advantage but not essential
- Customer service experience, preferably within a business to business (B2B) environment
- Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage
- Experience of liaising with customers / internal departments located outside the UK would be an advantage
- Experience of using an in-house database and Gmail is essential
- Strong administrative and organisational skills
- Teamwork and a flexible working approach will be key requirements
- Ideally educated to A-level
Each of us, Every day! Eight Values, One Team!
We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.
Avery Dennison is an equal opportunity employer. If you are interested in knowing more about our Diversity & Inclusion approach? Please go to averydennison.com/en/home/about-us/diversity-and-inclusion.html
At Avery Dennison we do what we love, and we love what we do - Just click here, and get us to know even better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)