Customer Service Representative

  • Full-time

Company Description

Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 32,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion. Learn more at www.averydennison.com

Job Description

What we can offer you! - Your Role: 

In this role of high impact we are hiring an energised, tenacious and highly driven Customer Service Representative to join our UK Customer Service team in our Label Packaging business (label.averydennison.com) in Cramlington (UK) with direct reporting line to our Customer Service Manager.

The anticipated start date is 16 July 2021.

Your Mission:

  • On a daily base you will be the first contact person by phone and/or email to our customers in the UK and Ireland area when they want to place a new order, or give feedback on our materials. 
  • You will strengthen these business relationships by setting high standards in servicing their requests, and by increasing our company's sustainable approach.
  • As a smiling and reliable face to your customers you will improve added customer value by demonstrating our capabilities and building stronger customer intimacy.
  • On top, you will gain insights in our entire manufacturing world of self-adhesive labels since you work together with our sales representatives and our supply chain teams to ensure great service conditions as well as high customer satisfaction.
  • Thus, opting for our customer service position in the UK certainly means going all out for an exciting, dynamic and multi-faceted opportunity, offering new and insightful challenges each day within the labeling industry of tomorrow.

Qualifications

What we expect from you! - Your Expertise:

  • (University) Degree is welcome
  • Previous work experience of 2+ years within internal customer account management, preferably in a manufacturing industry
  • Excellent communication and negotiation skills in English both spoken and written; additional European languages would also be an advantage
  • Creativity and innovation, entrepreneurial spirit for growing a sustainable business to set your career at Avery Dennison

Additional information

We offer:

  • Workplace Flexibility 
  • Structured learning and development 
  • Mentoring program 
  • Competitive total rewards

Qualifications

What we expect from you! - Your Expertise:

  • (University) Degree is welcome
  • Previous work experience of 2+ years within internal customer account management, preferably in a manufacturing industry
  • Excellent communication and negotiation skills in English both spoken and written; additional European languages would also be an advantage
  • Creativity and innovation, entrepreneurial spirit for growing a sustainable business to set your career at Avery Dennison

 

    Additional Information

    We offer:

    • Workplace Flexibility 
    • Structured learning and development 
    • Mentoring program 
    • Competitive total rewards

    At Avery Dennison we are committed to fostering an environment of inclusion as an integral part of the employee experience.

    We're committed to workplace diversity because it’s the right thing to do – both for employees and for the business. We create a more inclusive workplace where every employee has an opportunity to be and do their very best.

    So whatever your race, sexuality, disability, religion, gender or even non-gender, we recognise and celebrate your differences.

    Be different. Be You.

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