Technical Support Engineer_ROU RBIS

  • Bulevardul Tudor Vladimirescu, București, Romania
  • Employees can work remotely
  • Full-time

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 32,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion. Learn more at www.averydennison.com
Avery Dennison is an equal opportunity employer.

Job Description

WHAT YOU’LL BE DOING:
As Technical Support Engineer you will provide end user technical support and training. 
For this you will liaise with cross functional teams, such as:

  • PMO & System Integration team
  • Customer Support team
  • Field Service team
  • IT / 3rd party vendor

This role will focus on:

  • Provide 2nd level technical support for Customer Support team, responsible for customer inquiries and resolve technical problems.
  • Provide on-call & e-mail support and remote support for customers.
  • Provide training / training seminars on hardware/software solutions for customers.
  • Participate in Project roll out through collaboration with counterparts with region teams and solution partners. 
  • Assist and support Senior Technical Support Engineer.
     

Qualifications

WHAT YOU WILL NEED TO BRING TO THE TEAM: 

Avery Dennison has a long history of being a market leader. Your history is important to us. It should include the following: 

  • Bachelor’s degree required with a preferred major of Computer Science or related disciplines
  • 3+ years of experience in Technical support and user training
  • Good experience in NT Server 4.0, Google Service, and support in PC hardware/operating systems/office applications/LAN/Networking equipment.
  • Strong interpersonal and communication skills with external customers and internal organization
  • Fluent English verbal and written communication skills
  • Willingness to travel  (Travel for support and meetings is expected when required)
  • Ability to work well across global boundaries and willingness to work on a “global-clock” (Shift duty support on Weekend and/or holiday is expected by team rotation planning)

Additional Information

WHERE YOU’LL WORK:  

Although the function is based in Bucharest, Romania, the role requires you to travel most in EMEA region (and possible globally if required). As a business, we operate multiple factories across the globe as well as having global customers. Mainly the function will be remote working but you will be expected to be present at the Bucharest Office location, at Management request, for specific processes that cannot be coordinated remotely.

Additional information

We not only embrace change… we drive it.  We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests.  We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

  • Workplace & work hours flexibility
  • International environment 
  • A growing team with good spirit
  • Competitive total rewards

Avery Dennison is an equal opportunity employer.

If you are interested in knowing more about our Diversity & Inclusion approach, please go to https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html

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