About Avery Dennison RBIS

Avery Dennison RBIS, a global leader in apparel and footwear industry solutions, is a $1.4 billion division of Avery Dennison (NYSE: AVY). Avery Dennison RBIS provides intelligent creative and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphic tickets, tags and labels, embellishments and packaging solutions that enhance consumer appeal. We accelerate performance through RFID enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions.

Based in Westborough, Massachusetts Avery Dennison RBIS responsibly serves the global marketplace with operations in 115 locations, 50 countries, across 6 continents. For more information, visit www.rbis.averydennison.com.

In this role of high impact as Customer Service Representative - Spain we are looking for a fresh mind to join our high performing team in Alvedro (A Coruña).

Your Mission:

• Accurate and timely entry of orders onto the order management system.

• Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress.

• Checking progress, lead-time and quantity for each order.

• Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.

• Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team.

• Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.

• Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.

• Liaising with Credit Control/Finance to resolve all invoice queries.

• Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries.

• Working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency.

• Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.

What we expect from you! - Your Expertise:

• University Degree is welcome
• Fluency in Spanish, and English; any additional European language is a benefit
• Customer service experience, preferably within a business to business environment.
• Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
• Experience of liaising with customers / internal departments located outside Spain would be an advantage.
• Experience of using an in-house database package and Google Mail/Docs/Sheets is preferred.
• Strong administrative and organisational skills.

Who we are! - Our Story:

AVERY DENNISON IS EVERYWHERE YOU LOOK:

• We not only embrace change… we drive it. 
• We work hard, push hard, and take brave risks.
• Our culture is innovative and collaborative - where bold ideas turn into action.
• We grow strong talent through stretch opportunities only restricted by your interests.
• We are committed to workplace diversity, both for employees and for the business.
• We are a force for good, embedded in industries and communities worldwide.
• We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.

Avery Dennison is a great place to work for everyone.

We offer:

• Workplace Flexibility
• Structured learning and development
• Mentoring program
• Competitive total rewards
• Commitment to Sustainability

At Avery Dennison we do what we love and we love what we do.

We look forward to receiving your application. All your information will be kept confidential according to EEO guidelines.

Avery Dennison is an equal opportunity employer. You are interested in knowing more about our Diversity & Inclusion approach? Please go to averydennison.com/en/home/about-us/diversity-and-inclusion.html