Technical Service Representative

  • 6B, KIADB Phase 1, Peenya Industrial Area, Bangalore, Karnataka, India
  • Full-time

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio-frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2018 were $7.2 billion. Learn more at www.averydennison.com
Avery Dennison Printer Solutions is committed to providing customers with innovative and sustainable printer and labeler products and supplies that accelerate supply chain performance, increase productivity, and elevate the consumer experience.
 

About Avery Dennison Printer Solutions

Avery Dennison Printer Solutions is committed to providing customers with innovative and sustainable printer and labeler products and supplies that accelerate supply chain performance, increase productivity, and elevate the consumer experience.

With a strong global presence, we are adept at responding to the unique requirements of businesses no matter what they do or where they are. From price management solutions to stock and custom barcode labeling solutions to trustworthy service and support; we are a true partner delivering comprehensive, scalable, and reliable solutions that solve business problems and improve business processes. Our innovations are rooted in efficiency, utility and sustainability so our solutions are agents of change working inside major worldwide brands.  
For more information, visit  https://printers.averydennison.com/en/home.html

Job Description

Activities may include, but are not limited to:

  • Promptly respond to all customer requests for service and schedule on-site visits as required.

  • Manages service requirements in assigned territory and schedules own appointments.

  • Provide installation, warranty, preventive, problem diagnosis, & corrective maintenance and training to customers.

  • Maintains highest priority on meeting customer expectations

  • Maintains frequent communications with sales to stay abreast of customer needs and sensitivities.

  • Maintains up to date technical skills on all products including hardware and software.

  • Maintains company property and assets in accordance with established policies.   Manages a parts inventory and orders parts internally as needed.

  • Promptly reports product operating abnormalities and/or failures and obtains samples for evaluation.

  • Remains alert for competitive activities and obtains samples for evaluation when possible.

  • Documents, maintains, tracks and reports all required service related information by due dates.

  • May use software applications and diagnostic programs

Qualifications

  • Associates with degree in Engineering or equivalent experience.
  • Minimum of 1-2 years experience as a Field Technical person in same or similar industry preferred.
  • Candidate should have the knowledge and preferably from AIDC industry ( Barcode printers, PDA's and related software)
  • Around Have 2-3 years experience fixing above mentioned hardware
  • Should be aware of basic software integration that goes with PDA, and printers
  • Willing to travel
  • Smart enough to deal / communicate with corporates / distributors and other end users
  • Ability to work independently and with minimum supervision.
  • Skilled in organizing and prioritizing workloads and schedules.
  • Good oral and written communication skills.  
  • Good interpersonal, customer service and relationship building skills.
  • Understanding and experience with information systems environments and systems.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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