Customer Service officer
- Full-time
Company Description
Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company's applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel, industrial and healthcare industries. Headquartered in Glendale, California, the company reported sales of $6.1 billion in 2016. Learn more at www.averydennison.com
Job Description
• Process sales and order so that customer orders are dispatched, invoiced, and paid accurately and on time
• To maintain daily sheets of orders, approvals and dispatch.
• Receive purchase order from factory.
• Co-ordinate with production, planning and supply chain for raw material availability.
• Upload variable data on our online system as per order form received from customers.
• Book orders in ORACLE system and get sales order number.
• Handle complaints of customers and co-ordinate with QC and production to rectify the issue.
• Answer internal and customer enquires on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
• Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries to generate sales reports and statistics.
Qualifications
- Graduation Degree. Masters degree is a plus.
- Excellent customer service skills
- Good IQ & EQ
- Analytical Skills, Good communication skills, Listening skills.
Additional Information
Females are encouraged to apply.
Pick & drop Facility for female candidates.