Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company’s applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel, industrial and healthcare industries. Headquartered in Glendale, California, the company reported sales of $6.1 billion in 2016. Learn more at www.averydennison.com.

Responsibilities:

●      Own, lead and develop the customer service team serving all global and local customers

●      Develop world-class customers service team with a customer-centric mindset and appropriate service matrix to drive service excellence (e.g. order fulfillment, inquiry response time and quality of issue resolution)

●      Build and manage order fulfillment processes from receiving enquires, accepting orders to product delivery

●      Working with the business development team seamlessly in determining solutions to acquire new business

●      Work closely with product management team to maintain an expert understanding of our existing products and be able to introduce new products for customer

●      Regular customers visit to strengthen the relationship, understand market trends, and discuss the business opportunity and opportunity for improved services

●      Reach out to gather market intelligence to stay close to the market including the competitive landscape on products, business opportunity, and pricing

●      Develop and manage related data, information, and analytics for standard reporting, scorecard, and matrix for ongoing management reporting and data-driven decision-making baseline

Requirements:

●      Bachelor’s degree in business and/or related degrees, MBA preferred

●      10 year and above of relevant experience in Sales, Product Marketing, Customer Services

●      Previous experience in the Automotive manufacturing industry with knowledge of ISO9000, TS16949 is highly preferred

●      Strong sense of responsibility, self-motivated and stay effective under pressure with tight timelines

●      Ability to develop strategy and drive execution, strong collaboration mindset in a cross-functional organization

●      Proven people leadership experience to lead multiple teams with 20 people and above.

●      Strong customer-centric with excellence problem-solving mindset

●      Native in Mandarin with good command in both spoken and written English

●      Strong communication ability who is able to connect and communicate with all levels

●      Ability to have regular domestic travels