Service Consultant

  • 8080 Norton Pkwy, Mentor, OH 44060, USA
  • Full-time

Company Description

Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion. Learn more at www.averydennison.com.

Job Description

POSITION OVERVIEW:

Avery Dennison is seeking a Service Consultant to join the Label and Graphic Materials North America Customer Service organization. This role will be aligned with the Label and Packaging Materials business and will provide Customer Service to assigned customers and accounts. The successful candidate will manage accounts by order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.

Hours: 8a - 5p or 9a - 6p,  Monday - Friday

KEY RESPONSIBILITIES:

  • Management of customers, orders and logistics.

  • Implement account servicing strategies for assigned accounts.

  • Principal liaison with marketing and sales for products and customers, and for multiple product lines & sites.

  • Coordinate with division planners and production schedulers on delivery times for orders received.

  • Implementation of marketing programs for assigned accounts.

  • Support all aspects of customer service including color match requests, pricing coordination, order entry, and coordination of shipments.

  • Initiate and implement initiatives which improve customer service and response times.

  • Champion customer needs and follow up on customer inquiries.

  • Provide responsive order management support including order entry, or expediting and shipment information to customers.

  • Proactively communicate supply chain issues and provide alternatives.

  • Attend technical training seminars.

  • Back-up team-members when workload makes this necessary.

  • Partner with Inside Sales to assist in achieving sales goals.

Qualifications

 

  • High School Diploma or GED required. Candidates with an undergraduate degree or actively pursuing a degree in business administration / related field preferred.

  • Minimum 3 - 5 years customer service experience; manufacturing environment is a plus or commensurate experience in an administrative support role with direct customer contact.

  • Exceptional customer focus required and ability to build customer relationships.

  • Exceptional written and verbal communication skills required.

  • Ability to prioritize and perform multiple tasks in a time-constrained environment needed.

  • Strong computer skills required. Must be proficient in Google Suite

  • Candidate must have superior team and interpersonal skills.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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