Located on the northwestern tip of Long Lake, Nanaimo Memory Care is an 83 bed beautiful residential complex care community. Offering resident centered care with a specialized focus on our award winning Avenir Alzheimer’s program. Designed to encourage interaction and independence while concentrating on meeting resident’s unique needs by promoting their individuality and enhancing their health and spiritual well being.

This community will be the first stand alone memory care residence available to seniors living with dementia on Vancouver Island. Residents will benefit from Nanaimo Memory Care’s neighbourhood design concept and secure home-like environment. Alzheimer’s trained licensed professional staff on site 24 hours a day conduct meaningful engagements personalized to each residents preferences. Our residents will enjoy elegantly furnished private and semi private suites with a personal bathroom.

Position Summary:

Responsible for meeting and greeting residents, guests, suppliers and vendors in a memory care setting. Monitors visitors entering the building and ensures that they sign-in. Answers/transfers incoming phone calls and handles switchboard to respond to all communication needs and inquiries.

Essential Job Functions:

Serve as receptionist and greet all guests, suppliers and vendors, and outside service providers.

Distribute packages, business mail and magazines.

Provide on-going switchboard telephone coverage.

Maintain visitor sign-in logs.

Monitor closed circuit security TV cameras and fire board alarm (where applicable)

Maintain security for admittance to all entries accessible to the public.

Prepare maintenance work orders as requested by residents and staff.

Prepare correspondence, memos, and other documents.

Responsible for data entry of general resident information using computer software system.

The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the Personalized Memory Care in all interactions with residents, fellow employees, and guest:

We greet residents, employees and guests warmly, by name and with a smile.
We treat everyone with courteous respect.
We strive to anticipate resident, employee and guest needs and act accordingly.
We listen and respond enthusiastically in a timely manner.
We hold ourselves and one another accountable.
We embrace and value our difference.
We make residents, employees and guests feel important.
We ask “Is there anything else I can do for?”
We maintain high levels of professionalism, both in conduct and appearance, at all times
We pay attention to details

Education Required (Preferred):

High School diploma or equivalent in education, training and experience

Years/Months of Experience:

One year of experience working as a Receptionist/Switchboard Operator
Prefer experience in senior housing environment.

Knowledge/Skills:

Knowledge of telephone/switchboard operations
Organization
Excellent Communication skills
Ability to multi-task
Proficiency with Microsoft Office Suite products.

Special Requirements (if applicable):

Doctor’s statement verifying free from communicable disease

List tools, equipment, machines used on the job:

Personal Computer
Washer/dryer machines
General office equipment: printer, copier, scanner, fax machine, telephone/switchboard, postage machine, postage scale, check scanner
Security: entrance security system, walkie-talkie, intercom, overhead paging

Physical activities of the position:

Lifts up to 50 lbs. occasionally
Carries up to 50 lbs. occasionally
Pushes and pulls up to 50 lbs. occasionally
Climbs, reaches, bends and twists occasionally
Talks and listens frequently
Sits 7 hours per day; stands and walks 1 hour per day (combined) – 8 hr. day

Physical requirements of the job:

Sedentary work – exerts up to 10 lbs. of force occasionally, and/or up to 20 lbs. of force frequently and/or up to 20 lbs. of force constantly to move objects.

Visual acuity requirements, including color, depth perception and field of visions:

Clerical/Administrative -including the work of people who do analysis of data, work at a computer terminal, and read.
Environmental Factors:
None – the worker is not substantially exposed to adverse environmental conditions.