Vendor Returns Specialist (m/w/x)

  • Full-time
  • Time Type: Full time

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of over €1.8 billion in 2025, supplying more than 9.3 million active customers with its millions of vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue.

Catch the ride!

Job Description

  • Managing goods return process for suppliers;
  • Negotiating and agreeing on the logistics of returns, including pickup schedules and transportation methods with suppliers;
  • Providing clear instructions to the warehouse team regarding the packing, shipping, or disposal of non-conforming goods;
  • Managing technical warranty claims and tracking deposits related to returnable packaging or specialized items;
  • Preparing regular reports on return volumes, supplier error rates, and financial recoveries;
  • Creating detailed return protocols, maintaining accurate electronic evidence of all transactions, and ensuring the timely closure of return orders;

Qualifications

  • Bachelor’s degree in supply chain management, Business Administration, Operations, Finance, or a related field (or equivalent practical experience);
  •  2+ years of experience in returns management, reverse logistics, supply chain operations, or vendor management;
  • Business fluency in English & Polish, fluency in German or Russian is a plus;
  • Understanding of vendor agreements, return policies, credit recovery, and compliance requirements;
  • Proven ability to analyze KPIs, conduct root cause analysis, and translate data into actionable improvements;
  • Strong vendor-facing skills, including issue resolution, negotiation, and relationship management;
  • Advanced Excel or data analysis skills; ability to build reports, track trends;
  • Proactivity and a focus on development to implement new solutions that streamline the flow of goods and information;

Additional Information

  • Competitive salaries based on your professional experience;
  • Stable employment in a fast-growing international company;
  • A cafeteria benefits system that lets you choose from options such as life insurance, private medical care, a sports card, cinema tickets, and more;
  • Guaranteed 26 vacation days per calendar year, regardless of seniority;
  • An extra day off to celebrate your birthday;
  • Mental Wellbeing Program – free and confidential mental and physical health support services for you and your immediate family, covering a wide range of personal and work-related issues;
  • AUTODOC corporate discount for purchasing car parts at special rates for personal use;
  • Opportunities for advancement, further training (over 650 courses on soft and hard skills available on our e-learning platform), and coaching;
  • Free English, German, and Polish language classes.
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