Autism Spectrum Australia (Aspect) is one of Australia’s largest autism-specific service providers, with one of the biggest autism-specific school programs in the world. A not-for-profit organisation, we work in partnership with people of all ages on the autism spectrum, and their families to deliver evidence-informed solutions that are person-centred, family-focused and customer driven.

At Aspect we recognise a different brilliant®, where we seek to understand, engage and celebrate the strengths, interests and aspiration of people on the autism spectrum.

At Novotel Sydney Darling Harbour, we are seeking a dynamic and energetic people person to join our busy Front Office team as a Front Office All-Rounder and assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function.

• Deliver service excellence, from check in to check out and everywhere in between
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

• Excellent communication skills (verbal and written).
• Previous customer service experience
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
• Available to work on a rotating roster including mornings, afternoons and overnight shifts (as requested)
• Valid Australian working rights

What we offer:

• Ongoing learning opportunities for advancement
• Full time base salary of $78k - $114k (depending on qualifications, accreditation and relevant teaching experience) + special education allowance $3,392 p.a. + superannuation, pro rata for part time employment or casual loading as applicable
• Salary packaging options to increase your take home pay
• Employee referral incentive
• Access to a wide range of discounts through Perkbox on everyday purchases
• Discounted membership to fitness facilities through Fitness Passport
• Employee Assistance Program

Click here for a summary of some of the benefits you can access when working at Aspect.

This position is covered by the INDEPENDENT SCHOOLS NSW TEACHERS (HYBRID MODEL) MULTI-ENTERPRISE AGREEMENT 2021.

To Apply - Please include your resume and complete the candidate questionnaire; a cover letter is optional. 

Successful applicants will be asked to provide their statements of service to calculate their remuneration step level.  

Enquiries should be directed to – Hiring Manager, Title, name, email or phone number.

Aspect is committed to increasing the number of Autistic staff and providing an inclusive workplace where everyone can feel that they belong. We encourage candidates from all backgrounds including, but not limited to, Aboriginal and Torres Strait Islander Peoples, neurodivergent people, people with a disability, the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds, to apply. We have a range of universal strategies to meet the needs of different people in our hiring processes, and are happy to individualise these.

Learn more about us: www.autismspectrum.org.au