Channel Sales Manager (Enterprise Healthcare SaaS)

  • Full-time

Company Description

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping healthcare leaders listen to their conversational data in a way that delivers value to the enterprise.

What do we offer our team members?

  • A culture based on our core values of Authenticity, Courage and Having Fun
  • A collaborative environment that supports your personal and professional development
  • Remote/virtual working flexibility
  • Free health insurance options
  • Comprehensive benefits - medical, vision, dental, life, and disability insurance
  • HSA and FSA plans
  • 401(K)
  • Unlimited vacation time
  • Generous paid holidays, sick leave, and parental leave
  • Perks at Work membership for discounts on shopping, travel and much more

Job Description

The Channel Sales Manager is an individual contributor who oversees all GTM (go-to-market) initiatives pertaining to channel sales, which includes Master Agent, Contact-Center-as-a-Service (CCaaS), etc., and is responsible for new business efforts across all verticals that stem from the Master Agent channel. 

Essential Duties and Responsibilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

  • Working alongside relevant sales personnel to navigate deals sourced from Contact Center as a Service (CCaaS) channel (deal ownership to be approved by CRO)   
  • Forecasting channel sales revenue (monthly, quarterly, annually) and meeting predetermined sales performance metrics 
  • Building executive-level relationships with relevant channel partners that can lead to new business opportunities for Authenticx   
  • Acting as a liaison between Channel team and Product Management (feedback on product roadmap, important feature requests)  
  • Achieving critical metrics, including: sourced meetings, meetings conducted, pipeline generated (unweighted), pipeline advanced (weighted), Closed-Won business, conversation rates, and velocity (time to close)  
  • Reviewing key performance indicators (KPIs) and proactively making recommendations to Chief Revenue Officer 
  • Fostering and maintaining relationships with prospective clients and managing a full sales cycle from initial meeting to contract signing  
  • Leveraging sales tools (CRM and other areas of tech stack) 
  • Assisting Client Success and Product teams with new implementations of SaaS platform or other post-sales activities as needed 
  • Collaborating with Marketing and management to improve marketing materials and expand our marketing presence 
  • Strategically negotiating contracts with potential customers to close new business 


Our ideal Channel Sales Manager will bring the following qualifications:

  • Bachelor’s degree in Business or another relevant field preferred. 
  • 3+ years of sales experience, preferably in a business-to-business environment selling in the software-as-a-service (SaaS) or healthcare industries 
  • Experience driving new revenue via channel sales partnerships is strongly preferred 
  • Experience meeting sales quotas and other key performance indicators (KPIs) 
  • Experience creating presentations and delivering business information to coworkers, business leaders, clients, and/or prospective clients in 1-on-1 or group settings 

Additional Information

  • For local candidates, this may be a hybrid position consisting of mostly remote/virtual working with some on-site (Indianapolis north side) activities approximately 1x per week or as needed.
  • For non-local candidates, this will be a virtual/remote position with the potential for occasional travel to our Indianapolis office approximately 1-2x per year depending on location and the needs of the business. 
  • Candidates must reside in the USA and be authorized to legally work in the USA without requiring employment visa sponsorship, now or in the future.