Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What do we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborative environment that supports your personal and professional development
• Remote/virtual working flexibility
• Free health insurance options
• Comprehensive benefits - medical, vision, dental, life, and disability insurance
• HSA and FSA plans
• 401(K)
• Unlimited vacation time
• Generous paid holidays, sick leave, and parental leave
• Perks at Work membership for discounts on shopping, travel and much more

As a Software Quality Assurance (QA) Analyst at Authenticx, you will:

• Identify, triage, and document quality issues before the code is released to customers
• Conduct manual and automated software tests for new features
• Diagnose issues, report defects, and propose A/B tests to discover reoccurrences
• Provide updates to the team on quality issues, ensuring that everyone is aligned
• Collaborate with software engineers to gain a better understanding of the overall technical architecture and how each feature is implemented
• Successfully handle multiple, concurrent testing projects
• Maintain a proactive approach to learning, utilizing new technologies and proposing ideas and improvements to products and process

Our ideal Software Quality Assurance (QA) Analyst will possess the following qualifications:

Standard:  

• 2+ years of software application quality assurance (QA) and testing experience
• Ability to design and develop automated test scripts for business and technical use cases
• Ability to propose, develop, and implement novel testing techniques or technologies
• Must have an inquisitive mind that is driven to find software and usability flaws   
• Self-motivated with great time management skills
• Excellent communication skills and technical writing capabilities

Preferred:  

• Experience with issue-tracking tools (ex. JIRA) 
• Experience with software QA automation and load testing tools (ex. Cypress, Reflect)
• Healthcare or Call Center experience
• 2+ years of experience in testing software-as-a-service (SaaS) platforms

• For local candidates, this is may be a hybrid position consisting of mostly remote/virtual working with occasional on-site (Indianapolis northside) activities approximately 1-2x per week (this is flexible).
• For non-local candidates, this will primarily be a virtual position with rare on-site travel approximately 2-4x per year to Indianapolis, depending on business needs and location. 
• Candidates must be authorized to legally work in the USA without requiring employment visa sponsorship, now or in the future.