Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What do we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborative environment that supports your personal and professional development
• Remote/virtual working flexibility
• Free health insurance options
• Comprehensive benefits - medical, vision, dental, life, and disability insurance
• HSA and FSA plans
• 401(K)
• Unlimited vacation time
• Generous paid holidays, sick leave, and parental leave
• Perks at Work membership for discounts on shopping, travel and much more

As an Account Manager with Authenticx, you will be a team member within our Sales organization and will be responsible for:

• Acting as the critical point of contact for clients and leading quarterly business reviews (QBRs) with clients
• Ensuring all contracted commitments are carried out and delivered by responsible functional areas within Authenticx AND by clients
• Ensuring that revenue retention and revenue growth goals are achieved for client accounts
• Managing the financial performance of accounts - including accounts receivables (AR), budget variances, forecasts, etc.
• Owning client renewals - including renegotiating existing deals based on increases in volume, changes in scope, etc.
• Collaborating with Account Executives to add new Statements of Work (SOW) within existing clients
• Working with client services teams to propose product feature requests and service opportunities with existing clients
• Working with internal partners to adjust, iterate and improve Authenticx's overall go-to-market strategies

Who is our ideal Account Manager?

You have experience working in a SaaS (Software-as-a-Service) account management role that prioritizes client retention and revenue growth. You can build strong relationships with clients, collaborate cross-functionally with internal teams, and identify new opportunities within an account. You are an accountable self-starter who enjoys working in a fast-paced, energetic, and collaborative environment. 

• Bachelor’s degree preferred
• 2+ years of B2B account management experience - preferably in Software-as-a-Service (SaaS) or healthcare
• Documented track record of account management and/or sales success against KPIs and quotas
• Experience working for and/or supporting large, matrixed, enterprise clients
• Experience selling and/or supporting sophisticated enterprise software with long and complex sales cycles 
• Exceptionally strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Proficiency with CRM tools (HubSpot, Salesforce, etc.) and MS Office
• Ability to give and receive feedback in a fast-paced environment
• Excellent problem-solving skills

• This is a remote/virtual position.
• Local team members work a hybrid schedule consisting of being on-site 2 days per week.
• You must reside in the USA.
• Employment visa sponsorship is not provided for this position.
• Minimal travel.