Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborate environment that supports your personal and professional development
• Virtual/remote working
• Health insurance effective on DAY 1, including FREE health insurance options and a comprehensive benefits package
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) - Traditional and Roth options
• Unlimited vacation time, plus paid sick time, holiday pay and parental leave
• Perks at Work membership for discounts on shopping, travel and much more

The Story Analyst is a member of our Customer Strategy Group, which aims to grow our healthcare clients' business by humanizing their customers' voices to inform customer strategies. In this role, you will have two primary responsibilities: 

[1] Supporting Authenticx Practice Managers, who are responsible for understanding client needs and building business value for our customers. Supporting them includes:  

• Coordinating schedules and facilitating internal meetings.  
• Pulling and checking data for client presentations and deliverables.  
• Creating presentations and client deliverables.  
• Using the Authenticx platform to answer questions or troubleshoot problems.  
• Working closely with Insight Storytellers.  
• Always keeping the client’s needs and desired outcomes at the forefront.   

[2] Being a liaison to Authenticx Insights Analysts, who are responsible for listening to individual customer conversations and evaluating them. They do this by tagging, labeling, and clipping impactful elements of the conversation. Supporting them includes:  

• Coordinating schedules and timelines with the Lead Insights Analyst assigned to the client projects.  
• Working to create the evaluation form that will be used by the Insights Analysts.  
• Calibrating with the Insights Analysts to ensure the evaluation form is used consistently across different types of conversations and different Insights Analysts.   
• Understanding themes within the calls.  
• Working to get questions answered. These could be questions the Insight Analysts have for the client or questions the client has for the Insight Analyst.   

Minimum Qualifications 

• Bachelor’s degree in Business, Analytics, or other relevant fields or equivalent experience. 
• 1 - 3 years of professional or internship customer service experience in a technology, healthcare or other business-to-business (B2B) / professional services environment. 
• Proficiency with MS Office (particularly Excel and PowerPoint). 
• Analytical and tech savvy with strong ability to learn new business software systems. 
• Visual design competency. 
• Well-organized, with a high attention to detail and ability to prioritize. 
• Understanding of web applications with a desire to learn new technologies. 
• Thrives in working in a very cross functional team environment. 
• Experience with voice of customer software platforms is preferred. 

Who is our ideal Story Analyst? 

You are highly internally motivated and want to be part of something that is bigger than yourself.  You thrive on working with people and know that trust is at the heart of building positive and productive relationships. You have experience successfully managing client-facing projects and working with cross functional teams to get things done with the highest standards.  You know your way around technology, have comfort working in a virtual environment and over web-based teleconferencing, and enjoy collaborating with others. 

Past clients, friends or colleagues might describe you as: 

• Technologically savvy – You understand tech and you learn new applications quickly. 
• Data-oriented – You have a grasp of data, how it can be organized, and used to make decisions. 
• Objective—you see things as they actually are. 
• Calm under pressure—you understand what needs to be done and you are confident in your ability to manage successfully. 
• Engaging—you have a positive and can-do disposition that inspires confidence. 
• Clear communicator—you effectively use words, both oral and written, to communicate in a concise, yet friendly, manner. 
• Responsive—you respond to client needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond. 

• We are seeking candidates who live in Indiana as this is a hybrid position consisting of on-site and remote working.
• We are not providing employment visa sponsorship for this position.