Since its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024 the business areas, which now belong to AUMOVIO, generated sales of 19.6 billion Euro. The company is headquartered in Frankfurt, Germany and has about 87.000 employees in more than 100 locations worldwide.

The IT Customer Support Specialist plays a key role in ensuring the effectiveness, consistency, and continuous improvement of Customer Support services. This role is responsible for managing knowledge, supporting service ownership, and driving quality assurance across internal teams and external service providers. The ideal candidate will combine analytical thinking with a service oriented mindset to enhance service quality and operational efficiency.

Your tasks will focus on the following activities:

• Responsible for the Knowledge Management process for Customer Support services.
• Act as deputy service owner for the Service Desk and Situation Management services
• Identify areas of improvement within the Customer Support services, develop and track quality assurance measures.
• Ensure that external service providers and selfhelp interfaces are using accurate and relevant knowledge items.
• Monitor provider performance and adherence to documented procedures and service expectations.
• Support automation and optimization eorts by identifying shift left opportunities .
• Develop operational reports, provide actionable insights based on data analytics.

• Bachelor’s degree in Information Technology, Business Information Systems, or a related field.
• Experience in IT service management, knowledge management, or customer support operations.
• Strong understanding of ITIL practices, particularly around Service Desk, Incident Management, and Knowledge Management.
• Experience working with ITSM tools (e.g., BMC)
• Prociency in data analysis and reporting tools is a plus (e.g.Power BI).
• Excellent communication, coordination, and stakeholder relationship skills.

Ready to take your career to the next level? The future of mobility isn’t just anyone’s job. ​Make it yours! ​Join AUMOVIO. Own What’s Next.​