Bell Captain

  • Full-time
  • Job Type: Non-Management

Company Description

About Bishop’s Lodge, Auberge Collection

A legendary landmark re-imagined, Bishop’s Lodge, Auberge Collection is a luxurious and soulful retreat steeped in heritage in Santa Fe, New Mexico. Set on 317 secluded acres bordering Santa Fe National Forest and just minutes from downtown, the 98-room resort invites guests to connect with nature with organic adobe architecture that invokes rich New Mexican heritage and conveys a genuine sense of place. Amenities include a collection of exhilarating outdoor experiences, historic horse stables, fitness center, pool, onsite stream for fly fishing casting lessons, healing arts experiences at Stream Dance Spa and several dining venues, including the resort’s signature restaurant SkyFire. Expansive indoor and outdoor event space includes The Hall with 3,200 square feet of meeting space and the historic Lamy Chapel and Lawn, featuring dramatic views of the Tesuque Valley. The recently unveiled Bunkhouse is ideal for family gatherings with 12 individual bedrooms.

For more information: auberge.com/bishops-lodge/

Follow Bishop’s Lodge, Auberge Resorts Collection on Facebook and Instagram @BishopsLodgeAuberge

Job Description

Take charge of hospitality as a Bell Captain, where your leadership will set the tone for exceptional guest service. Leading a team of bellmen, you'll orchestrate seamless arrivals and departures, ensuring each guest's journey begins and ends with a touch of warmth and efficiency.

  • Supervise and lead the bell staff, providing guidance, training, and support to ensure efficient and courteous service.
  • Assist guests with luggage, transportation, and other needs, ensuring a seamless and welcoming arrival and departure experience.
  • Collaborate with other hotel departments to coordinate services for guests, including transportation, room assignments, and special requests.
  • Conduct training sessions for bell staff, ensuring they are well-versed in customer service standards, safety procedures, and hotel policies.
  • Handle guest concerns or issues related to bell services, finding effective solutions and ensuring a positive experience for guests.

Qualifications

  • A minimum of one-year experience as a Bellperson, preferably in a luxury environment
  • Ability to work a flexible schedule, including weekends and holidays, according to department needs
  • Valid License to operate a motor vehicle

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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