Concierge

  • Full-time
  • Job Type: Non-Management

Company Description

The Vanderbilt, Auberge Collection is a former mansion-turned-storied 33-room luxury resort located in downtown Newport. Originally built in 1908 by scion Alfred Gwynne Vanderbilt, the property is the coastal city’s social hub and a vibrant, historic gem waiting to be explored. Brimming with alluring eccentricities, the mansion has been meticulously restored to its glory, boasting elegant fireplaces and museum-quality artwork in the welcoming lobby entrance, Mezzanine and Parlor Room. Dining options include The Dining Room at the Vanderbilt, which features a forward-thinking menu of coastal New England classics, The Living Room, offering light bites and bar favorites, and The Conservatory, where guests can dine indoors as well as outdoors on the Garden Terrace. Guests can also enjoy evening drinks at the popular rooftop bar, The Roof Deck, which offers sweeping views of Newport Harbor. The Vanderbilt presents a spa and fitness center with indoor and outdoor pools, as well as a variety of local experiences, such as sailing journeys on the Newport coast, private culinary classes, and more.    

 

For more information: auberge.com/vanderbilt/

Follow The Vanderbilt on Facebook and Instagram @VanderbiltAuberge

Job Description

We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality

  • Greet guests upon arrival and provide them with information about the hotel's amenities and services
  • Assist guests with restaurant reservations, transportation arrangements, and local attractions
  • Provide recommendations for dining, shopping, and entertainment options
  • Handle guest inquiries and resolve any issues or concerns promptly and professionally
  • Maintain a neat and organized concierge desk and lobby area
  • Collaborate with other hotel departments to ensure guest satisfaction

Qualifications

  • Previous experience in a customer service role, preferably in a hotel or hospitality environment
  • Excellent communication and interpersonal skills
  • Knowledge of local attractions, restaurants, and transportation options
  • Strong organizational skills and the ability to multitask
  • Proficiency in Microsoft Office and reservation management software
  • Flexible schedule, including evenings, weekends, and holidays

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @auberge and #AlwaysAuberge.

Vanderbilt Hotel LLC is an Equal Opportunity Employer, M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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