Nestled snugly in the heart of Deer Valley in Utah's Wasatch Mountains, the Goldener Hirsch Inn and Residences is just steps from the Silver Lake Express lift and ski access. You can also easily set off hiking, and biking on the trails, and soak in the spectacular views of Bald Eagle Mountain. The Inn features just 18 rooms, and the Residences showcases 49 newly renovated rooms, allowing us to offer you the ultimate in intimate, personalized service alongside five-star amenities--including European king beds, plush robes and slippers, and an acclaimed restaurant consistently attracting rave reviews.

Join our team as the Director of Rooms and become one of the authors of our story. The Director of Rooms will oversee all aspects of the Ranch House Operation (Front Desk, Bell/Valet, PBX, Concierge/Itinerary Design) and Housekeeping. The Director of Rooms will lead with our ENRICH values thereby creating and supporting a cohesive team and will be key in building interdepartmental collaboration.

You will have the Opportunity to be the culture leader of the rooms department and responsible for ensuring the guest experience is best in class.  Inspire and motivate others to levels of exceptional performance to ensure our guest and team member satisfaction is unparalleled.  A champion of the brand and our values, this role is impactful in achieving our desired financial results and outcomes.

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. The key responsibilities for this position are:

• Lead by example and uphold brand standards, target guest needs, and ensure team member engagement.

• Provide strategic and hands on leadership to oversee all areas of both Front and Heart of House Rooms Division to success in achievement of team member engagement, NPS and financial goals.  Areas of responsibility include:

  • Front desk operations & guest relations

  • Bell/Valet

  • Itinerary Design/Concierge

  • PBX

  • Housekeeping

• Recruit, develop & mentor department leaders in each of the above noted areas

• Oversee and maintain operations to ensure performance at the highest level of guest satisfaction and service excellence

• Create an elevated and distinctive experience for our guests while providing day-to-day leadership and guidance to team members.

• Serve as a thoughtful operator with an ability to manage both short and long-term financial objectives, adding value and managing outcomes through a balanced lens

• Maintain and champion the Auberge Resorts Collection Culture on property.

• Maintain knowledge of market trends, property systems, and standards.

• Minimum of 5 years experience in a leadership role within a 4-5 star luxury resort setting.
• Strong aptitude in financial management, financial reports and analysis.
• Demonstrated track record of strong attention to detail and strong communication skills.
• Ability to multitask, work in a fast-paced environment and have a high level of attention to detail.
• Maintain positive and productive working relationships with other employees and departments. Ability to work independently and to partner with others to promote an environment of teamwork.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.