Madeline Hotel & Residences, Auberge Resorts Collection is proud to be the only Forbes Travel Guide five-star resort in the historic community of Telluride, Colorado. Named one of the Top 10 in the U.S. by Travel + Leisure, this luxurious property blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline has become the region's premier year-round basecamp for alpine adventure. Our talented team is world-class with a strong commitment to service standards and a passion for creating unique and authentic experiences.  Employment at The Madeline encompasses both professional enrichment and competitive benefits, including: team member rates, team member discounts, ski and wellness reimbursement and tuition reimbursement. 

The targeted compensation range for this full time year round, exempt position is $75,000 - $85,000. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Join us at Madeline Hotel & Residences for an opportunity to lead and shape the culture of our Rooms Department, ensuring that our guest experience remains unmatched. As Assistant Director of Guest Services, you will inspire and motivate your team to deliver exceptional performance, driving both guest and team member satisfaction to extraordinary levels. As a true champion of the Madeline brand and our core values, this role plays a critical part in achieving our financial and operational goals while fostering an environment of service excellence.

Key Responsibilities:

• Lead by example, upholding brand standards and anticipating guest needs while maintaining high levels of team member engagement and satisfaction.
• Oversee daily operations to ensure optimal guest satisfaction, maintaining service excellence across all touchpoints.
• Foster a distinctive, elevated guest experience through daily leadership, operational guidance, and mentorship of the team.
• Develop and implement a strategic approach to drive guest satisfaction, focusing on personalized experiences and delivering exceptional service.
• Lead and enhance the upsell program, identifying opportunities to increase revenue while enhancing the guest experience through thoughtful recommendations and tailored offerings.
• Demonstrate a thoughtful approach to balancing short-term and long-term financial objectives, ensuring optimal outcomes while adding value to the overall guest experience.
• Be a passionate ambassador for the Auberge Resorts Collection culture, consistently upholding its values and promoting a cohesive, positive environment.
• Stay informed on market trends, property systems, and industry standards, integrating this knowledge into daily operations and strategic decision-making.

• Three or more years of experience in the luxury hospitality industry.
• Previous Auberge experience preferred 
• Strong aptitude in financial management, financial reports, and analysis.
• Demonstrated track record of strong attention to detail and effective communication skills.

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.