Auberge Collection is a portfolio of extraordinary hotels, resorts, safaris, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 39 one-of-a-kind hotels, resorts, safaris, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

Position summary

The Risk Manager is responsible for the day-to-day administration of the company’s insurance-related processes, with a primary focus on claims management, claims reporting, insurance documentation, and compliance tracking. This role serves as a central coordinator among internal stakeholders, hotel/property teams, owners, brokers, carriers, adjusters, vendors, and other third parties to ensure claims and insurance information are collected, tracked, reported, and escalated appropriately. 

Key responsibilities

The Risk Manager will manage Auberge’s claims administration process, including receiving and logging claims or incident notices, coordinating submission of claims and supporting documentation, maintaining claims tracking records, following up with brokers, carriers, adjusters, hotel owners, and internal teams, and escalating significant losses, coverage issues, claim denials, litigation threats, or unresolved matters. The Risk Manager will identify and collaboratively remediate gaps in processes and procedures for incident reporting and claims management.

The role will prepare and maintain regular claims and risk management reports, including open claims status, claims aging, recently closed claims, outstanding action items, claim trends, recurring loss categories, property-level claim activity, and other reports requested by leadership.

The Risk Manager will support insurance compliance tracking for hotel owners, managed homeowner associations, vendors, suppliers, contractors, and other third parties by requesting and organizing certificates of insurance, policies, binders, endorsements, and other evidence of coverage; monitoring expiration dates; identifying apparent gaps or deficiencies; and coordinating follow-up with responsible parties.

The role will assist with the annual insurance renewal process in an administrative and coordination capacity by maintaining renewal calendars, collecting underwriting information, organizing loss runs and exposure data, tracking renewal documentation, and maintaining renewal-related records.

The Risk Manager will maintain organized electronic records of insurance and claims documentation, including certificates, policies, binders, endorsements, claims correspondence, loss runs, renewal materials, compliance reports, and claims tracking reports.

The Risk Manager will coordinate with Legal on claims, coverage, and tracking of insured legal matters, including providing coverage information, reviewing insurance provisions in contracts, supporting panel coverage and defense arrangements, and tracking related legal expenses against applicable retentions.

The Risk Manager will serve as a key communication point for routine insurance, claims, and compliance matters, ensuring timely follow-up and appropriate escalation of material issues to company leadership.

Responsibilities excluded from this role

This position does not include the responsibility for defining insurance strategy, insurance purchasing decisions, negotiating or placing coverage, binding or modifying policies, making final coverage determinations, settling claims, approving exceptions to insurance requirements, or making final vendor approval or contract enforcement decisions.

The ideal candidate will have experience in risk management, claims administration, commercial insurance operations, insurance compliance, brokerage support, or a related field. Experience in hospitality, real estate, property management, or another multi-location operating environment is strongly preferred.

Candidates should have a strong knowledge of commercial insurance documents, including certificates of insurance, endorsements, policies, deductibles, retentions, coverage limits, additional insured requirements, and waiver of subrogation provisions. The role requires strong organizational skills, attention to detail, follow-through, written and verbal communication skills, and proficiency with Excel, tracking tools, reporting templates, document management systems, and the ability to use artificial intelligence (“AI”) to perform analysis and research.

• Minimum of 5 years’ experience in insurance claims management, ideally with exposure to the hotel or real estate industry.

• Demonstrated proficiency in financial analysis, including expertise in developing spreadsheets, benchmarking, and forward-looking forecasts.

• Excellent interpersonal and communication skills, verbal and written. 

• Well-developed time management/multitasking and organizational skills.

• Ability to complete tasks and projects on time and without close supervision.

• Must execute assigned responsibilities with integrity and sound business judgment, ability to work collaboratively within a team orientation, achieve agreed upon goal and objectives, and exhibit a high-degree of personal productivity.

• Ability to build relationships with internal and external contacts.

Key Success Measures

• Accurate and timely claims tracking.

• Clear and actionable reporting and trend analysis.

• Highly organized insurance documentation enabling efficient response. 

• Timely and effective follow-up on open items. 

• Appropriate escalation of material issues. 

• Improved visibility into claim activity and compliance status, and reliable coordination. with brokers, carriers, adjusters, owners, vendors, hotel teams, and internal stakeholders.

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge.

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Auberge Collection LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Collection LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Collection LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.