Broker Success Associate

  • 40 Exchange Pl, New York, NY 10005, USA
  • Full-time

Company Description

Running a small business is hard. Getting insurance for your small business is even harder. It takes forever, the process is antiquated, and one wrong decision can be disastrous.

At Attune, we’re changing small business insurance in a big way.

At the forefront of the insuretech industry, we are rebuilding small business’s access to insurance from scratch, making it instant, easy, and safe. How? Instead of requiring that a business answers hundreds of questions (seriously), our sophisticated platform aggregates the necessary data from different sources, and then uses incredibly advanced analytics to create tailored products that can be delivered in mere minutes, not days or weeks.

We are at the beginning of our journey and are looking for innovators who are curious and excited to drive change.

Backed by Two Sigma, AIG, and Hamilton Insurance Group, we have the horsepower and partners to make a big impact. Unlike other start-ups, Attune has the funding, expertise, and support to modernize and move quickly. If you are energized by making the complex, simple; the time consuming, easy; and the antiquated, tech-enabled, we want you on our team.

Disrupting an industry through data, technology and speed isn't easy – but the challenges we’ll tackle together are some of the most rewarding you’ll experience in your career.

Job Description

We are looking for self-starters with insurance experience who are passionate about helping people and solving problems. This role will support our distribution network which provides insurance solutions to small businesses. You will be interacting with brokers and agents that rely on us to make their businesses more effective and competitive so they can create an amazing experience for their small business customers.

Specific responsibilities include:

  • Providing multichannel support to producers while constantly focusing on creating the best experience for the customer and looking for innovative approaches to solving problems

  • Helping producers navigate our online experience and facilitating the quoting, renewal and endorsement processes

  • Assisting in collection activities including potential outreach to producers to understand payment status and tracking of outstanding payments

  • Escalating issues that require a technology fix or solution to the appropriate stakeholders within the organization

  • Sharing customer feedback with relevant functions in the organization and proposing solutions to address the feedback



  • Associate or bachelor's degree
  • 1 to 4 years P&C experience required; P&C license or CPCU designation a plus; workers' compensation experience a plus

  • You have a high level of customer orientation, are a natural problem solver and comfortable handling complex customer and process/system issues

  • You possess an appetite to learn about commercial insurance and help redefine an industry

  • You have strong written and oral communication skills

  • You have experience or will be comfortable working within a metrics-driven environment

  • You embrace emerging technology



Additional Information

What we offer you:

  • An opportunity to change the small business landscape.
  • A great working environment that lives continuous improvement and encourages sharing ideas and taking risks to find better ways of doing things.
  • A culture that promotes great relationships both inside the office and outside through activities in our community and company sponsored intramural clubs and events.
  • Equity compensation.
  • Medical and 401(k) matching from day one.
  • Fully stocked kitchens with free snacks & drinks.

Attune Insurance Services, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.