Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integration, Managed Services & BPO, Cloud, Big Data & Cyber-security solutions. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline.

Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities. 

For more information, please see the Atos corporate web site: www.atos.net.

Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law.

The Knowledge Management Analyst is responsible for creating and updating best-in-class documentation for the knowledge management team. The knowledge management analyst translates technical knowledge into specific troubleshooting steps for support personnel. The ideal candidate has strong technical writing skills. He or she possesses the ability to quickly learn new technological concepts and then is able to explain these concepts in easily understood manner.

Responsibilities:

• Create technical documentation for multiple audiences. 

• Interview subject matter experts and convert this information into troubleshooting documentation. 

• Follow knowledge management best practices. 

• Promote knowledge management to other areas within the company. 

• Translate complex documentation into basic terms. 

• Make updates to existing knowledge and take action based upon technician feedback. 

Competencies and Skills:

• Understanding of Knowledge Management best practices 

• Strong Communication skills: 

o Must have ability to communicate to multiple audiences 

o Ability to communicate complex issues in layman’s terms 

• Ability to work with shifts in workload and short timelines 

• Detail oriented - strong attention to grammar and format 

• Ability to multi-task 

• Excellent interpersonal skills – approachable 

• Ability to think critically by using logic and reasoning to identify the strengths and weaknesses of potential solutions 

• Help desk/call center experience 

• Technical writing and or documentation experience 

• Bachelor’s degree in English or Technical writing - equivalent life/work experience 

Preferred:

• Familiarity with Knowledge Management best practices 

• Experience with self-service implementation 

All your information will be kept confidential according to EEO guidelines.