Service Performance Manager

  • Contract

Job Description

Minimum Requirement:

Identifying and undertaking relevant audits to drive and improve the customer journeys.

Implement the organisations risk management policy and lead in the oversight, review, including mitigations.

Report against the risk registers, identifying trends and identifying local and global mitigations, ensuring alignment across all directorates.

Ensure standard operating policies and procedures are visible and complied with throughout the team.

Responsible for the development and maintenance of relevant policies and lead the teams clinical governance compliance.

Undertake robust impact assessments including quality, safety, equity and data.

Development of business continuity and resilience plans and associated exercising of plans.

Evaluation of the key services performance and against pilots or policy changes.

Business Data Analysis –

produce qualitative and quantitative reports across the key services.

Essential Criteria-

Advance experience at using Risk log, Microsoft Power Point, Microsoft Teams, One Note and Outlook 365

- Previous experience of working in a governance position at senior manager level is essential.

- Awareness of the principles of effective service management, risk mitigation, risk management and governance

- Strong understanding of business metrics and KPIs

- Strong understanding of the team’s business metrics. Significant line management experience including performance management.

Good interpersonal and technical skills

- Team worker, able to build relationships.

- Strong Leadership. Organisational and time management skills

Additional Information

All your information will be kept confidential according to EEO guidelines.