Job Description:
The Manager, Cash Operations is an operational lead with people management responsibilities for the collections team.  
Role Responsibilities:
Reporting to the Cash Application Manager you will be responsible for the following:
In addition to people management duties:
•    Bad debt reserve calculation on a monthly, quarterly and annual basis
•    Reporting and providing statistics for the cash application function
•    Prepare as needed royalty calculations and other responsibilities for the cash application group
•    Daily team management for India work team in applying cash remittances across several ERP systems to ensure execution, accuracy and completeness on tasks and procedures
•    Assist and provide guidance in analyzing/understanding customers’ accounts to support customer service and/or collections’pertaining to the application history and credit memo usage to invoices
•    Review and approve journal entries submitted by team members to reclass payments received to correct customer account or to various general ledger accounts as necessary and timely 
•    Ensure daily reconciliation of credit card activities are complete and properly clear
•    Resolve payment misapplication of funds as necessary
•    Actively participate in case reviews to assist various teams as needed to extend internal/external customer satisfaction on case resolutions
•    Monitor and manage KPI dashboard and reporting of unapplied cash/credits to meet SLA requirements
•    Lead and delegate audit assignments and responsibilities for timely deliverables for internal/external audit requests
•    Responsible for people management and development of team, including goal setting and reviews as well as providing mentorships
•    Assist to drive efficiency and productivity through effective delegation to team members
•    Continual review of processes to ensure best practice and working with LTC and finance teams to ensure successful implementation of any changes
•    Support weekly SOX compliance requirements as needed as well as defining/redefining controls and processes for best practices
•    Hold daily/weekly cadence meetings with cash teams
•    Support the month-end Accounts Receivable sub-ledger closes and analytics as required
•    Compile, prepare and provide allowance for bad debt reserve analysis for monthly and/or quarterly closes
•    Compile data and related accounting entries for unclaimed property filings and/or analysis
•    Run monthly reporting and analysis as required for AR close
•    Perform ad-hoc assignments, and participate in various projects as assigned

Position Summary:
The Manager, Cash Operations is an operational lead with people management responsibilities for the collections team

Basic Qualifications
Qualifications:
•    The successful candidate will have most of the following qualifications:
•    Bachelor’s degree in Accounting required 
•    Certified Public Accountant (CPA) designation preferred
•    Minimum 8-10 years’ experience in cash, billing, finance, accounting and operations required
•    Minimum 3-6 years of cash experience required
•    Financial Planning and Analysis experience preferred
•    Prior team management experience required
•    Able to effectively manage competing priorities and must be well organized 
•    Critical thinking capabilities with solid management to track results and metrics
•    Order to cash experience preferred
•    Must have strong emphasis to details
•    Excellent written and verbal communication skills
•    Advance with Microsoft Excel, Word and Outlook.
•    Net Suite, Peoplesoft, AS400, Vulcan, SFDC or Zuora experiences a plus

Preferred Qualifications
•    CPA or Controller experience a plus
•    Experience managing a remote international team a plus
•    Experience managing a remote international team a plus
 

All your information will be kept confidential according to EEO guidelines.