Technical Writer IV

  • Remote, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

Job Description

What this Job Entails: 

The Technical Writer will collaborate with Astreya Partners’ subject matter experts to develop and enhance documentation related to services. The role will both compose new documentation and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this rule is the ability to synthesize complex instructions into easy to follow guidebooks, instructions, and general communications. The person in this position should be an expert in communications. 

Scope: 

  • Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

  • Lead the creation and maintenance of how-to documentation related to inventory management and IT logistics

  • Develop collateral for a Learning Management System (LMS)

  • Ensure documentation is easy to read, grammatically perfect, succinct, adheres to standards, and is, overall, effective in terms of intended purpose

  • Provide expertise to others in terms of effective communication methods

  • Develop narrative content along with graphics and diagrams

  • Develop and edit weekly communications to inventory technicians, for content related to change management

  • Conduct interviews with various users and technical staff to gather data for documentation.

  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

  • Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

  • Networks with key contacts outside own area of expertise

  • Determines methods and procedures on new assignments and may coordinate activities of other personnel

  • Experience writing, proofreading and editing

  • Ability to produce and organize content succinctly, with a logical flow

  • Experience with content authoring tools

  • Experience editing and formatting technical documents

  • Experience using a content management system or document management system

  • Passionate attention to detail

  • Ability to work independently and be self directed, as well as the ability to willingly follow guidance from others

Preferred Qualifications: 

  • Familiarity with inventory management and IT logistics related services

  • Technical background related to IT

  • Familiarity using Google apps such as Gmail, Docs, Sheets, Slides, and Sites

  • Experience working in an international setting

Physical Demand & Work Environment:

  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

  • Must have the ability to move from place to place within an office environment

  • Must be able to use a computer

  • Must have the ability to communicate effectively 

  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

  • Employment in the fast-growing IT space providing you with a variety of career options

  • Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

  • Introduction to new ways of working and awesome technologies

  • Career paths to help you establish where you want to go

  • Focus on internal promotion and internal mobility - we love to build teams from within

  • Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

  • Education Assistance

  • Dedicated management to provide you with on point leadership and care

  • Numerous on the job perks

  • Market competitive compensation and insurance, health and wellness benefits 

Additional Information

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

 

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