AV Technician III

  • Hamburg, Germany
  • Full-time

Company Description

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

Job Description

What this Job Entails:

The AV Technician III will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician III will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

  • Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions

  • Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.

Your Roles and Responsibilities:

  • Responsible for installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

  • Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

  • Ensure that SLAs and daily deliverables are met including ticket updates

  • Upload Crestron control programs to control processors and work with remote program team on control system certification.

  • Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

  • Follow all policies, standards or safety guidelines required by client

  • Responsible for problem solving and troubleshooting of any issue that may arise during an installation.

  • Perform equipment setups, breakdowns and troubleshoot issues during events.

  • Perform all necessary pre-event checks as required.

  • Liaise with cross-functional teams and internal users before and during events.

  • Interface with end users and vendors to address requests and requirements.

  • Identify and solve issues that impact client conference rooms.

  • Adeptly leverages knowledge and expertise

  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

  • High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
  • Networks with senior internal and external personnel in own area of expertise
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions
  • Ability to think and work independently
  • Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
  • Excellent written and oral communication skills and strong customer service skills
  • Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
  • Ability to work day, evening or weekend shifts and travel to support a distant event if required
  • Must have valid driver’s license and safe driving record

Preferred Qualifications: 

  • Various certifications 

Physical Demand & Work Environment:

  • Must be able to sit, stand, stoop and bend for extended periods of time

  • Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

  • Must have ability to climb ladder, scaffolding or transported by lifts

  • Must have the ability to drive/operate a vehicle in a safe manner

  • Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

  • Must have the ability to move from place to place within an office environment

  • Must be able to use a computer

  • Must have the ability to communicate effectively 

What can Astreya offer you?

  • Employment in the fast-growing IT space providing you with a variety of career options

  • Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

  • Introduction to new ways of working and awesome technologies

  • Career paths to help you establish where you want to go

  • Focus on internal promotion and internal mobility - we love to build teams from within

  • Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

  • Education Assistance

  • Dedicated management to provide you with on point leadership and care

  • Numerous on the job perks

  • Market competitive compensation and insurance, health and wellness benefits 

Additional Information

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.
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