Project & Program Management II
- Mumbai, India
What this Job Entails:
The Project & Program Management I role will be supporting the Cloud Capacity Planning Group and is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve software implementation and enabling customer launches, managing operation work for customer support account teams and defining and improving processes, metrics, tools and automation to effectively meet customer needs. Additionally the role oversees work performed by professional - IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.
Applies company policies and procedures to resolve routine issues
Works on problems of limited scope
Receives detailed instructions
Your Roles and Responsibilities:
Manages cross-functional and technical projects.
Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
Enabling customer launches such as Black-Friday Cyber-Monday for retail customers or game launches for gaming customers
Managing operational work required to support customers and account teams to enable capacity assurance with minimal friction + Managing customer escalations
Defining and improving processes, metrics, tools and automation to effectively meet customer needs, while reducing inefficiency in GCP fleet and toil for all stakeholders
Tracking and communicating program status to cross-functional stakeholders
Responsible for managing/tracking program milestones, timeline, and overall deliverables.
Creates and maintains comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Help to drive project lifecycle milestones from concept commit through project closure and advocate change management.
Assist with using metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
Help with internal process improvements; remove gaps, across multiple teams and functions.
Ensure risks are accounted for and provide risk mitigation strategies.
Be a point of contact for vendor partners and internal stakeholders.
Coordinate and assist with regularly scheduled meetings with core teams.
Assist with evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Customer Focus Area:
Conduct triaging and scraping of small scale, Quota Increase Requests (QIR), and large scale / complex requests, Cloud Capacity Advisor (CCA), for global GCP customers
Identify, document, and improve the efficiency of the triaging & scraping processes for both QIR and CCA requests
Resolve outstanding capacity issues with partner teams in alignment with Service Level Objectives (SLOs)
Resolve GCP capacity support escalations in coordination with frontline Support teams
Identify, document and share all potential process improvements with the team across the QIR / CCA / Support/Escalation Management teams/Other Services
Prepare CCC performance metrics for the QIR, CCA and Escalation services on a bi-weekly basis, drive insights and highlight issues
Actualizing regional and product health data on a weekly basis for key GCP regions
Enable customer launches across key events such as Black-Friday Cyber-Monday, new product launches and other large customer events
Handle ad-hoc tasks
Contribute to a regional handover process and set reminders for weekly team tasks
Bachelor’s degree (B.S/B.A) from four-college or university and 3 to 8 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Understanding of project management teams, resolving conflict, and meeting schedule timelines
Excellent communication skills (verbal, written, documentation)
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
Experience creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
Ability to collaborate with stakeholders and communicate project updates to client executives.
Change management knowledge
Familiarity with various project management methodologies
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What can Astreya offer you?
Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility - we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits