Infrastructure Field Services Technician

  • São Paulo, Brazil
  • Full-time

Company Description

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

Job Description

What this Job Entails: 

 

The Field Technician will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

 

Scope: 

  • Works on assignments that are moderately difficult, requiring judgment in resolving issues

  • Requires some instruction on new assignments and infrequent checks on daily work

 

Your Roles and Responsibilities:

  • Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

  • Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

  • Help with performing card adds or replacements, software upgrades, and associated testing.

  • Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

  • Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

  • Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

  • Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

  • Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

  • Perform site surveys in support of network builds, augments, or decommissions.

  • Assist in coordinating site access, equipment staging, and other tasks

  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

 

Required Qualifications/Skills:

  • Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
  • Builds productive internal and external working relationships
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
  • Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 
  • Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
  • Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
  • Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
  • Knowledge of state and local regulatory standards, procedures, and permitting requirements.
  • Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
  • Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
  • Experience with spreadsheets, workflow and project management applications, and administrative software applications.
  • Understanding of how to use a Tier-1 ITSM platform 

 

Physical Demand & Work Environment:

  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

  • Must have the ability to move from place to place within an office environment

  • Must be able to use a computer

  • Must have the ability to communicate effectively 

  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

 

What can Astreya offer you?

  • Employment in the fast-growing IT space providing you with a variety of career options

  • Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

  • Introduction to new ways of working and awesome technologies

  • Career paths to help you establish where you want to go

  • Focus on internal promotion and internal mobility - we love to build teams from within

  • Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

  • Education Assistance

  • Dedicated management to provide you with on point leadership and care

  • Numerous on the job perks

  • Market competitive compensation and insurance, health and wellness benefits

Additional Information

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.
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