Intake Receptionist

JOB DESCRIPTION SUMMARY

The Intake Receptionist is responsible for handling various aspects related to new patient referrals, responsible for handling fax systems and triaging incoming clinical phone calls. The Intake Receptionist creates impact in the new patient referral process by ensuring necessary referral documentation is obtained, communicated to/from, and actioned upon as appropriate by the intake team, clinical managers, and other ancillary team members. The Intake Receptionist is an essential part of the closing the gap from new referral to new patient by ensuring patient referrals are handled with urgency and accuracy. Reports directly to Patient Admissions Manager.

QUALIFICATIONS

• High school diploma required
• One year of experience in a healthcare setting or receptionist position
• Knowledge of electronic fax systems and phone handling desired
• Experience in EMR concepts and Office 365 Programs and willing to learn new programs preferred

TRAITS & EXPERIENCE

· Friendly, outgoing, assertive personality; Excellent oral and written communication skills

• Organized and attentive to details
• Ability to handle large volumes of communications required
• Willingness to learn new concepts and possesses change-oriented mindset

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

· Processing new referrals, screening for administrative requirements

· Creating new charts, checking Medicare eligibility, referring to Insurance Coordinator as appropriate

· Communicating new referrals to the intake team for clinical review, clinician staffing, maintaining patient referral log

· Processing faxes from two systems, routing appropriately and attaching to charts

· Handling and routing appropriately physical mail daily

· Fielding phone calls with inquires related to existing patients, answering within scope of role, and connecting to appropriate internal care team member for resolution

· Identifies opportunities for work process improvements

· Cross-training to other roles in the intake team to cover for PTO and open positions as needed

· Maintains personal and company compliance with all state, federal, and regulatory requirements for home health

· Establishes, encourages positive working relationships with internal/external contacts

· Preserves, expands working knowledge of external resources to complete work process

· Performs other functions that may be assigned from time to time

Job Types: Full-time, Internship

Pay: $16.00 - $18.00 per hour

All your information will be kept confidential according to EEO guidelines.