With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.  

Summary   

A Bike Sales Associate, assists customers to ensure they have a fun and memorable shopping experience by providing them with product knowledge, options, and accessories at Four Mountain Sports. This role is responsible for writing bike service orders for bike mechanics. Bike Sales Associate’s are responsible for providing exceptional customer service and making a life-long customer, not just a sale.   

“The budgeted hourly range for this position is $22.50 - 26.00. Actual pay will be dependent on budget and experience.” 

Job Posting Deadline  
Applications for this position will be accepted until May, 1, 2024 for the 2024 Summer Season. 

Essential Job Functions

• Greets customers promptly and determines needs quickly to maintain a service work flow.  
• Develops solutions for customers by listening to their needs and recommending the best products and service.
• Builds customer confidence and helps make selections to enhance the on mountain experience for our guests through Four Mountain Sports products and services.
• Possesses detailed knowledge of product benefits and features
• Demonstrates product uses and operation and provides details about merchandise specifications, maintenance, care, delivery, and warranties
• Answers questions Aspen Skiing Company products, services and the resort
• Gathers customer information, and assesses bikes being brought in for service using a multipoint inspection and then writes a detailed service order for our bike mechanics to maintain a service work flow and proper guest communication.
• Maintains set store work order averages and service order goals.
• Collaborates with other team members on special orders; this includes complete bikes and bike parts that are unavailable at store
• Utilizes the company’s POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, provide change and receipts
• Responsible for keeping the sales floor area clean, organized and stocked at all times
• Assists in maintaining and organizing the back-stock room             
• Receive retail transfers from warehouse and other store locations
• Identifies and monitors security issues and notifies management; helps prevent loss and theft of cash and inventory  
• Other duties and responsibilities as assigned

• At least 3 years of previous bike sales experience required
• Shimano S-tec and SRAM Technical University experience preferred 
• Must demonstrate a high level of bike industry product knowledge
• Must possess a passion for the bike industry
• Computer proficiency required
• High School diploma or equivalent preferred, but not required
• Must be willing to work evenings and weekends
• Written and speaking fluency in English required
• Bi-lingual language skills (Spanish, Portuguese, French or others) preferred

Supervision Given and Received

Supervision given:  This position has no supervisory responsibilities.

Supervision received: Works under direct supervision of the Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces. Must be able to constantly lift, push or pull up to 50 lbs. individually or with assistance.  

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits: 

Enrollment dates differ across the various programs.   

• Paid Time Off Programs 
• Paid Leave Programs 
• Employee Ski Pass 
• Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here