Limelight Hotels are contemporary properties set in the heart of authentic mountain and urban communities owned and operated by Aspen Hospitality. The current portfolio includes Limelight Aspen,  Limelight Snowmass,  Limelight Denver in Colorado; and the Limelight Ketchum near Sun Valley in Idaho. Two additional Limelight Hotels in Mammoth, California, and Boulder, Colorado, are slated to open in 2025.  All Limelight properties are designed around the communities and activities where they are located. Learn more at www.limelighthotels.com 

Summary
The General Manager functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Aspen Hospitality and property ownership.

Essential Job Functions
•    Stays current with industry trends and monitors strengths and weakness of competition
•    Explores new business opportunities and develops business plans designed to maximize property customer satisfaction, profitability, and market share
•    Executes business plans designed to maximize property customer satisfaction, profitability, and market share
•    Verifies that property business plans and employees are aligned with brand business strategies
•    Holds property leadership team accountable for successful delivery of business plans
•    Implements new ideas and takes calculated risks to improve guest satisfaction and profitability
•    Evaluates the success of property business strategies to inform future business plan enhancements
•    Continually verifies that business plans and actions have a positive impact on property performance
•    Works closely with Sales and Marketing team to develop revenue-generating strategies for property
•    Identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team
•    Verifies that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals
•    Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement
•    Coaches Executive Committee by providing specific feedback and holds them accountable for performance
•    Creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations
•    Creates succession plans for future job openings; actively supports the staffing process; verifies effective work processes, systems and teamwork are in place to maximize individual and overall property performance
•    Communicates a clear and consistent message regarding property and brand goals to employees, property leadership team, and owners
•    Serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property
•    Inspires and motivates team to achieve operational excellence
•    Reviews business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction
•    Analyzes business information to proactively address changing market conditions
•    Verifies that property operates within budgetary guidelines, and achieves profit margin goals
•    Uses business information to identify indicators of product and service successes and opportunities for improvement
•    Builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines
•    Works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed
•    Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction
•    Identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies
•    Controls labor and capital expenses
•    Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property
•    Utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery
•    Emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations
•    Establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers

The budgeted salary range for this position is $145,000-$185,000. Actual pay will be dependent on budget and experience, all of our salaried roles are eligible for bonus.

• Bachelor’s degree in Business Administration, Hotel and Restaurant Management or related degree, advanced degrees preferred
• 7+ years of hotel management experience
• Experience leading multi-divisional operations/businesses
• Ability to train, develop and manage high-performing executive teams
• Executive presence and ability maintain calm demeanor in high stress environments

Supervision Given and Received
Given: Exercises general supervision over the Hotel and Food & Beverage management team. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under minimal supervision of the Regional General Manger, Limelight Hotels. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them.

Work Environment and Physical Demands
•  Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements. 
•  Work requires occasional travel
•  Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here