Aspen Hospitality is the hospitality division of One Aspen with a portfolio of owned and operated hotels and residences that currently consists of The Little Nell, Aspen’s only Five-Star, Five-Diamond, ski-in/ski-out hotel; and its affiliated Residences at The Little Nell, both of which are located at the base of Aspen Mountain; as well as the Limelight Hotel Aspen, Limelight Hotel Snowmass and Limelight Hotel Denver in Colorado; and the Limelight Hotel Ketchum near Sun Valley in Idaho. Two additional Limelight Hotels in Mammoth, California, and Boulder, Colorado, are slated to open in 2024 and 2025, respectively. The company also owns and operates the ASPENX Mountain Club and the Snowmass Mountain Club.  

Summary
The Manager of Hotel IT Operations will be responsible for the project management of growth initiatives, critical platform implementation, and upgrade projects for the hospitality division of Aspen Hospitality. This role will work closely with other operations teams, vendors, and leadership to implement technology and maintain IT operations to ensure business goals are met according to hotel standards.

Essential Job Functions 
•    Execute and finalize projects according to the needs and priorities of the hotel operations teams and development initiatives while managing the project timeline and the project budget
•    Provides support for the implementation of IT projects throughout the project lifecycle
•    Collaborate with Shared Services team on the design, installation, and maintenance of the IT infrastructure, including networks, servers, and hardware/software systems
•    Ensure seamless integration of various technology systems, such as property management systems, guest reservation systems, and point-of-sale systems, to optimize efficiency and data accuracy. Contribute to the effective planning of capital and operating expense budgets relating to technology operations for new and existing hotels
•    Evaluate and recommend upgrades or new technology solutions that enhance productivity, guest experience, and operational efficiency
•    Manage and provide oversight for monthly and yearly service agreements
•    Create concise project specs, workflows, and supporting material with strong attention to detail and a preference for a more human-centric, intuitive experience for guests and employees
•    Maintain a prioritized backlog of projects and bugs that ensures fast speed to market for the most valuable company initiatives
•    Create concise project specs, workflows, and other supporting material with strong attention to detail and a preference for human centric, intuitive experience for guests and employees
•    Evaluate the current utilization of platforms with management teams at the hotels and provide recommendations to ensure the experience with technology is optimized
•    Stay up-to-date with industry trends, regulations, and best practices, ensuring the organization's IT policies and practices comply with relevant standards
•    Ability to learn from the business and past technology decisions, track success, and iterate to improve the technology offerings of the hospitality division
•    Managing multiple projects at once with a focus on prioritizing enhancements to create customer and business value
•    A passionate, self-starting mindset, able to work autonomously while also enjoying collaboration with peers
•    Be familiar with hotel fire and safety procedures to assist in the event of an emergency and/or security event as directed by management

The budgeted salary range for this position is $110,000-$120,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

•    Bachelor’s degree or equivalent in Computer Science, Project Management, or Business Administration is required
•    5+ years of project management experience in an organization comparable to One Aspen (in terms of diversity, size, complexity, and scope of operation)
•    Excellent written and spoken English
•    Proven experience in overseeing the design, management and deployment of technology and hardware solutions, systems, and applications is required
•    Hands-on experience with Hospitality Technologies (applications, infrastructure) is preferred
•    Previous management of teams of at least 1-5 people

Supervision Given and Received 
Given: Exercises general supervision over the Hotel IT Operations Department. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under general supervision of the Managing Director of IT. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.

Work Environment and Physical Demands
 •   Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements 
•    No adverse or hazardous conditions
 •   Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here