Limelight Hotels are contemporary properties set in the heart of authentic mountain and urban communities owned and operated by Aspen Hospitality. The current portfolio includes Limelight Hotel Aspen, Limelight Hotel Snowmass and Limelight Hotel Denver in Colorado; and the Limelight Hotel Ketchum near Sun Valley in Idaho. Two additional Limelight Hotels in Mammoth, California, and Boulder, Colorado, are slated to open in 2024 and 2025, respectively. All Limelight properties are designed around the communities and activities where they are located. Learn more at www.limelighthotels.com 

Summary
The Guest Service Agent drives guests to and from various local locations per requests from various hotel departments. They provide assistance and support to the front desk as needed.

Essential Job Functions
•    Pick up and deliver guests to various local locations as scheduled by the Front Desk
•    Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests 
•    Know about all daily hotel functions, locations, and times for appropriate guest direction
•    Maintain constant communication with Front Desk for itinerary changes and guest requests
•    Check inside and out of vehicles for cleanliness 
•    Clean inside and outside of vehicles when needed 
•    Check all essential fluids including oil and brake fluid and check the tire pressure
•    Report any problems with the vehicles to Guest Services Manager
•    Fill out vehicle maintenance checklists as directed
•    Report all accidents accurately filling out incident reports immediately
•    Assist Front Desk in locating lost baggage through airlines and guest services desk at airport
•    Drive safely at all times
•    Other duties as assigned 

•    Must be over 18 years of age 
•    A valid driver’s license is required 
•    High School Diploma or high school equivalent preferred 
•    1 year of guest / customer service skills preferred 

Supervision Given and Received
Supervision Given: This position has no supervisory responsibilities.
Supervison Received: Works under direct supervision of Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
Ability to reach, crouch, kneel, see, hear, stand, walk and run for extended periods of time.
Regularly work/drive in adverse weather conditions.  Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces. Must be able to constantly  lift, push or pull up to 50 lbs. individually or with assistance. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here