Established in 1946, Aspen Skiing Company, also known as Aspen Snowmass, owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands and Buttermilk—creating premium, sustainable and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Ski & Snowboard Schools of Aspen Snowmass, Four Mountain Sports rental and retail shops, and a collection of sustainably-sourced on-mountain food & beverage outlets. Aspen Skiing Company also owns Aspen Hospitality, which is comprised of The Little Nell and Limelight Hotel brands and ASPENX, a contemporary retail and experience brand. Across all divisions, Aspen Skiing Company works to drive positive social change through climate, community, and minority group advocacy and investment. For more information about Aspen Snowmass, visit www.aspensnowmass.com.  

Summary  
The Salesforce Business Analyst works with cross-functional teams to support Aspen Skiing Company’s Salesforce application (Marketing, Sales and Service Cloud).  This role would include working with teams across the organization such as Marketing, Mountain Sales and Schools (ticket offices & call center sales), Ski & Snowboard Schools, Rental, Retail, and Food & Beverage to ensure the application is configured to suit the business needs.   

The budgeted salary range for this position is is $74,588- $104,423. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus. 

Essential Job Functions 

• Serve as the primary Salesforce & Marketing Cloud administrator and collaborate with business stakeholders to enhance the platform 
• Salesforce configuration and management of data structure, page layouts, record types, custom settings, reports & dashboards, forms, email templates, and workflows 
• Marketing Cloud configuration and management of data structure, templates, journeys, automations, etc. 
• Analyze, design, document and configure Salesforce Marketing and Service Cloud to meet business requirements and ensure alignment with other systems 
• Responsible for daily maintenance, support and troubleshooting existing configurations  
• Develop training material and educate users with recommended best practices to enhance and increase their knowledge of Salesforce Marketing and Service Cloud 
• Own all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups for Service Cloud and Marketing Cloud 
• Establish and implement best practices for system maintenance, configuration, development, testing, data integrity, etc. 
• Follow and understand Salesforce’s latest product and technical capabilities and functionalities from new product releases, updates, events, and User Communities 
• Perform QA controls and track system changes in system change log 
• Participate in cross-functional teams that address strategic business issues involving CRM & Marketing Cloud and business operations, act in a consultative capacity to ensure Salesforce optimization 
• Provide documentation and training for Help Desk staff, so that Help Desk staff may assist in tier 1 support of the salesforce 
• Define requirements based on business needs, market and technology trends and then take these requirements and write crisp, clear, and concise specifications for proposed features to support development for required data flows 
• Work across multiple groups: Marketing, Product Sales & Services, Rental-Retail, Ski & Snowboard School, Food & Beverage and IT to identify current operating procedures and deliver against business and system objectives 
• Prepare documentation including requirements, design documentation, test cases and other documentation as required through the project lifecycle 
• Configure and setup tables, facilitate day-to-day interaction with vendor and be responsible for developing and executing robust test plans 
• Ensure issues uncovered during the testing cycle are prioritized, communicated and resolved in a timely manner to ensure implementation timelines are met 
• Develop and deliver ad hoc user queries and reports 
• Contribute and assist with other company/department projects and initiatives unrelated to Salesforce administration 
• Other duties as assigned 

• Degree in Business Administration, Management, Information Technology or relevant industry experience considered 
• 2+ years of hands-on requirements and design development in complex environments required  
• Experience in working with various project methodology practices is required 
• Salesforce Certified Administrator Certification and/or Salesforce Marketing Cloud Administrator Certification preferred 
• Preferred but not required: Service Cloud Consultant Certification, Marketing Cloud Email Specialist Certification, Platform App Builder Certification  
• 3-5 years of Salesforce Administration as a sole administrator and a strong knowledge of Salesforce platform (Sales & Service Cloud) 
• Strong knowledge of Salesforce Marketing Cloud platform and an understanding of the Salesforce security model 
• Hands on experience with Apex, Lightning Web Components, flows and other similar Salesforce development  
• Hands on experience with Salesforce Marketing Cloud Connector, Email Templates, Marketing Cloud testing, and HTML 
• Configuration experience using the Salesforce point-and-click development interface 
• Experience effectively managing multiple tasks and projects, with a demonstrated ability to identify and to communicate issues that may inhibit successful project completion 
• Demonstrated ability to partner with cross-functional teams span business and technical sides of the organization  
• Experience in creating test plans, executing test plans and providing feedback to development teams for issue resolution 
• Specific functional expertise that includes one or more of the following is preferred: Food & Beverage, Rental-Retail, Product Sales & Services 
• Experience working with matrixed teams and vendor partners, and experience working in the leisure, travel, tourism, ski resort, or hospitality industries preferred 

Supervision given and received  
Supervision given: This position has no supervisory responsibilities.  
Supervision received. Works under general supervision of the Director of Digital Technology. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins. 

Work Environment and physical demands 
Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements  
No adverse or hazardous conditions 
Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here