The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to après ski, this hotel is, guests have said, "the Aspen of Aspen."

Summary 
The Director of Rooms provides leadership, management and oversees all operations of Front Desk, PBX, Bell Staff, Concierge, Guest Services, Health Center, Housekeeping, Laundry, Ski Concierge/Adventure and MOD with emphasis on adherence to established procedures and standards while ensuring the highest quality guest experience.

Essential Job Functions 
•    Has complete authority, responsibility and accountability in the absence of the General Manager, unless such authority is expressly denied
•    Develop job descriptions, procedures and operating standards for all areas under the position’s jurisdiction
•    Ensure that all personnel related responsibilities (i.e. job descriptions, performance standard, wage, salary and performance reviews) are compiled within a timely manner
•    Prepare monthly accounting reports and forecasts as requested
•    Clearly convey the overall operating philosophy of the hotel to subordinates, specifically as it relates to fair and equal treatment of employees, creating an enjoyable, secure work environment, reviewing employee’s personal goals and objectives, practicing friendly, sincere management
•    Lead with intellectual and emotional maturity, demonstrating a personal philosophy of life and work habits, practicing consultive supervision and observing ethical business practices
•    Conduct oneself in an ethical and exemplary manner, which encourages like manners of conduct
•    Accept responsibility for the health, safety and welfare of hotel guests and employees.
•    Accountable for all personnel actions, assets and hotel property
•    Take a visible leadership role towards hotel guests
•    Ensures effective communication throughout the hotel

Additional Job Duties
•    Make General Manager and aware of guest’s comments and complaints
•    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
•    Comply with all policies and procedures for the Administrative and General Department, The Little Nell, and Aspen Skiing Company
•    Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management
•    Ensure that all employees know emergency procedures
•    Ensures that departmental standards of performance are followed
•    Coordinate ongoing training activities for the department
•    Establish and reinforce commitment of the highest standards of service, quality and overall experience of guests
•    Promote and uphold TLN standards of service. Ensure Forbes standards are followed and implemented
•    Maintain proper staffing levels and ensure all candidates meet job specifications
•    Cooperate effectively with peers and associates sharing concerns, advice and knowledge
•    Build relationships with all departments, specifically Accounting, Sales and Reservations
•    Ensure all guest challenges/incidents are resolved quickly ensuring the guest’s satisfaction with the resolution
•    Develop strategies and programs to facilitate attainment of departmental and personal goals
•    Complete projects in the requested timeframe
•    Responsible for preparation of annual budget for departments and areas of responsibilities

This role typically pays around $140,000, actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
 

•    Minimum of 5 years of progressive hotel experience
•    Significant time spent in top-of-market operations
•    2-4 years division head level experience in Rooms Division
•    1-2 years experience at department head level

Supervision Given and Received 
Given: Exercises general supervision over Rooms Staff. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under limited supervision of the General Manager. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategical methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments.

Work Environment and Physical Demands 
•    Ability to be on your feet, kneel and bend for extended periods of time 
•    Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
•    Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here