Established in 1946, Aspen Skiing Company, also known as Aspen Snowmass, owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands and Buttermilk—creating premium, sustainable and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Ski & Snowboard Schools of Aspen Snowmass, Four Mountain Sports rental and retail shops, and a collection of sustainably-sourced on-mountain food & beverage outlets. Aspen Skiing Company also owns Aspen Hospitality, which is comprised of The Little Nell and Limelight Hotel brands and ASPENX, a contemporary retail and experience brand. Across all divisions, Aspen Skiing Company works to drive positive social change through climate, community, and minority group advocacy and investment. For more information about Aspen Snowmass, visit www.aspensnowmass.com.  

The Vacation Specialist assists and serves guests with vacation packages in Aspen/Snowmass and acts as a liaison between the hotel/property management company and customers. This position generates revenue from in-bound calls; handles special requests and any additional customer service of the assigned reservation queue, within the framework of the Reservations Department.

The budgeted salary range for this position is $24.00 per hour.

Essential Job Functions

• Respond to inbound telephone inquiries regarding travel reservations by building personal customized vacation package for all aspects of their vacation, including lodging, air transportation, ground transfers, rental cars, lift tickets, ski school, travel insurance, equipment rentals, and other activities
• Continuous follow up on booked reservations
• Conduct follow-up calls to current customers to inform them about their reservation and/or special request status when necessary
• Maintain conscientious work performance and promote the hospitality offered by Stay Aspen Snowmass with courteous, friendly, professional service
• Maintain thorough working knowledge of SAS properties, ASC activities, Inntopia software and Apollo systems
• Charge deposit/final payment on reservations booked
• Provide back up for the operator phone
• Assist with special event pass production
• Assist other departments when necessary
• Conduct outbound calls concerning potential new revenue opportunities
• Other duties as assigned

• College degree preferred
• Spanish or Portuguese language skills preferred 
• Knowledge of Apollo/Smartpoint system with minimum 3 years hands on experience
• Sales experience within the travel related industry
• Working knowledge of Microsoft Office applications

Supervision Given and Received  

Supervision given:  This position has no supervisory responsibilities.  

Supervision received: Works under direct supervision of the SAS - Sales Supervisor. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available. 

Work Environment and Physical Demands 

Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements  

No adverse or hazardous conditions 

Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here