The Aspen Snowmass Ski & Snowboard School are a collection of world class Pros who are committed to cultivating exceptional experiences that inspire journeys within. Our Pros know more than just teaching; they deliver acclaimed services, forge deep personal connections, and create new perspectives. The Sales & Reservations team plays a key role in supporting that experience and helps lead the schools to success.

The Ski & Snowboard School Sales and Reservations Agent provides sales and administrative support to the Ski & Snowboard School while providing exceptional guest service both internally and externally in a rapidly evolving environment. The Ski & Snowboard School Agent exercises professional conduct at all times and supports positive rapport with guests and employees alike.

Essential Job Functions 

• Sell products and services including lift tickets, season passes, lessons, equipment rentals, summer kid’s camp and other seasonal on-mountain activities with a focus on Ski & Snowboard School products  
• Works with the team on group and private lesson payroll daily reconciliation  
• Assist with ski and snowboard Pro scheduling, group class rostering, private lesson assignments 
• Promote the school and Pro team to our guests by providing detailed and accurate information on all Ski & Snowboard School products, up-sell and cross-sell effectively 
• Provide sales and ticketing support to employees  
• Knowledgeable of all products and services and remain current on all programs, policies and departmental/mountain events.  
• Communicate clearly with regard to all sales and inquiries in all forms; written, in-person and over the telephone 
• Employ professional sales techniques to drive conversations with guests  
• Research, troubleshoot, and support solutions for all issues by providing necessary information to coordinators and managers when needed 
• Develops relationships with key personnel to help facilitate effective cross-communication between relevant departments 

• High School Diploma or equivalent required 
• Must be fluent in English. Knowledge of other languages is helpful. 
• Must be proficient at Microsoft Office with ability to learn internal systems 
• Ability to type minimum 50 WPM required 
• Experience communicating effectively via phone, e-mail, and face to face required  

Supervision Given and Received  

Supervision given: This position has no supervisory responsibilities.  

Supervision received: Works under direct supervision of the Ski & Snowboard School Sales and Reservations Coordinator. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available. 

Work Environment and Physical Demand 

• Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements  
• No adverse or hazardous conditions 
• Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here