ASC operates four mountain resorts (Aspen, Aspen Highlands, Snowmass and Buttermilk) with summer and winter experiences; the Five Star, Five Diamond Little Nell Hotel in Aspen; the contemporary Limelight Hotels in Aspen, Snowmass and Ketchum; world-class events including the World Cup series and X Games; and a multi-store retail portfolio.

The Summer Frontline Product Sales & Services Agent sells lift access tickets and other Aspen Skiing Company products, including rentals, lessons and activities. This position could be based at any of Aspen Skiing Company’s locations.

Essential Job Functions
•    Sell and promote seasonally offered products and services to in-resort guests, including lift tickets, equipment rentals, lessons and activities 
•    Accept payment and make change for transactions and reconcile workstation
•    Greet and engage with guests inside and outside in varying weather conditions, assist flow through the lift access gates and protect against fraudulent pass and ticket use
•    Provide exemplary guest service at all times, adapting to and embracing variable situations, and creating positive guest experiences
•    Research, troubleshoot and solve guest ticket issues in a timely manner, while adhering to policies and procedures
•    Actively pursue ongoing training opportunities to maintain up-to-date knowledge of Aspen Skiing Company products/events, computer software, sales techniques and all current programs
•    Be educated and able to inform guests about Aspen Skiing Company’s Environment and Caring For Community Foundations
•    Other duties as assigned 
 

•    Must be 18 years or older
•    US currency money handling experience
•    Excellent English communication skills
•    Previous Point Of Sale experience preferred 
•    High School Diploma or equivalent preferred
•    Resort Technology Partners (RTP) software experience a plus

Supervision given and received
Supervision given: This position has no supervisory responsibilities.
Supervision received: Works under direct supervision of the Ticket Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work environment and physical demands
•    Ability to be on your feet, kneel and bend for extended periods of time  
•    Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces 
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) 
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. 

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here