Aspen is one of the world’s premiere destinations for inspiration and transformation at the intersection of recreation, nature, and culture. Aspen Skiing Company was founded 75 years ago following World War Two in a moment of vision and renewal.
With a purpose deeply rooted in expanding possibilities, we are company driven by its values and our people.

We operate four mountain resorts (Aspen, Aspen Highlands, Snowmass and Buttermilk) with summer and winter experiences; the Five Star, Five Diamond Little Nell Hotel in Aspen; the contemporary Limelight Hotels in Aspen, Snowmass and Ketchum; world-class events including the World Cup series and X Games; and a multi-store retail portfolio.

The QA Support Analyst will have many responsibilities, including but not limited to business analysis, internal support for digital applications, and quality assurance. As an integral member of the Digital Team, the QA Support Analyst will provide quality assurance for current and ongoing projects, manage internal and external support processes, and provide ongoing support for the business stakeholders related to our guest-facing applications.

The midpoint for this position is $88,245. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Essential Job Functions
•    Provide second tier internal and external support related to customer-facing digital applications. This includes ecommerce, mobile app, account sites, and more.
•    Create and execute test plans. Manage the defect prioritization process and work with development team(s) to remediate said defects.
•    Manage queue of defects for each application. This includes providing detailed steps to reproduce, prioritizing each issue based on business/guest impact, scheduling work with the appropriate vendor and testing the fixes.
•    Write acceptance criteria, perform user acceptance testing of new features, participating in agile development cycles.
•    Create and maintain documentation and training material for digital applications that can be used as a primary resource for operations teams.
•    On mountain testing is required for testing some features of the mobile app, and occasional in-person troubleshooting or testing is required for check-in applications located throughout the resort.
•    Work with Digital Product Managers and Engineers to continuously improve digital applications and overall guest experience.
•    Assess and communicate opportunities and risks related to digital applications and make recommendations to optimize the platform appropriately.
•    Other duties as assigned

•    3+ years of experience in QA, Technical Support, or similar for B2C applications is required.
•    Experience performing quality assurance in web, mobile or marketing technologies is required.
•    Experience with Jira or similar project management tool is required.
•    Experience with SQL queries is highly preferred.
•    Experience with API endpoint testing is highly preferred.
•    Experience managing vendors, including custom development and design firms is preferred.
•    Experience with mobile app development is preferred.
•    Some experience with Agile (scrum) methodologies is preferred.

Supervision given and received 
Supervision Given: This position has no supervisory responsibilities
Supervision Received: Works under general supervision of the Director of Digital Technology. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.  

Work Environment and physical demands 
Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements  
No adverse or hazardous conditions 
Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. 

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here