ASPENX is a contemporary retail and experience brand unveiled in December of 2021 by the Aspen Skiing Company. Conceptualized by artist and entrepreneur Paula Crown, ASPENX offers a menu of ski performance wear, unique collaborations, and custom experiences inspired by the technical excellence and thought leadership of Aspen. Bringing together the worlds of performance, innovation, and fashion, ASPENX has leveraged the expertise of Aspen Skiing Company’s world-class ski professionals to develop a line with equal emphasis on function and style. In addition to ASPENX, ASC operates the four ski resorts in the Aspen Snowmass area - Snowmass, Aspen Mountain, Aspen Highlands and Buttermilk - as well as the Five Star, Five Diamond property The Little Nell, the Limelight Hotel properties which operate in Aspen, Ketchum Idaho and Snowmass. ASC also operates the rental & retail stores of Four Mountain Sports as well as the Award-winning Ski & Snowboard Schools of Aspen Snowmass.

Summary 
The Assistant Manager assists the ASPENX Store Manager in the operation of the ASPENX store. As a team, the manager and Assistant Manager are responsible for providing exceptional customer service and a positive, safe and productive work environment for store employees while striving to meet sales and profitability goals. The Assistant Manager has primary responsibility for store presentation, product inventory and maintenance of the rental fleet. The secondary responsibility is taking on all aspects of the store operation on days, shifts or times when the manager is not present.

The budgeted salary range for this position starts at $60,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Essential Job Functions
•    Maintains a fun, safe, energetic Aspen ski/snowboard lifestyle ambiance in the store
•    Assists sales associates in completing difficult sales
•    Listens to customer complaints, examines returned merchandise and resolves problems to restore and promote excellent customer service and public relations
•    Assists manager in supervising and coordinating activities of store employees, including but not limited to scheduling, assigning duties and overseeing job performance
•    Trains and coaches employees in product knowledge, store policies, department procedures and job duties
•    Coaches product knowledge to the staff to ensure all guests receive the right product for their ability level, interest or need
•    Performs, or assists manager in performing safety training and documentation
•    Assists manager with payroll timekeeping, ensuring timely and accurate pay for all employees
•    Assists manager in interviewing and hiring new employees
•    Responsible for merchandising, displaying,  fronting and restocking of the retail and/or rental space in conjunction with Merchandising and Buying teams
•    Maintains a finely tuned rental fleet and retail inventory, guaranteeing that all sizes of product are available
•    Proficient with all levels of retail and rental Point of Sale systems
•    Helps the store manager with daily operations and with striving to meet stated objectives in sales, profitability and expense management
•    Responsible for the correct processing of potential liability issues: documentation, equipment testing, follow-up with legal department, etc.
•    Responsible for re-ordering rental and/or retail product from the warehouse
•    Records delivery of merchandise, compares record with merchandise ordered and enters discrepancies in order to control costs and maintain correct inventory levels
•    Inspects merchandise to ensure it is correctly priced and displayed
•    Responsible for the correct processing of warrantee items and damaged goods
•    Makes product recommendations to Buying team
•    Performs opening and closing duties of the store
•    Enforces loss prevention policies and procedures
•    Prepares store for  end-of-season product inventory  and assists with actual scanning/counting during inventory

•    2 years of experience of working in a retail operation required
•    Experience in recreation or winter sports industry preferred
•    Excellent customer service skills
•    Ability to maintain a customer-focused environment
•    Basic math and Excel skills
•    Able to work collaboratively as part of a team
•    Willing to work a flexible schedule of days, evenings, weekends, and holidays. Able to stand for an 8-hour + shift
•    Familiarity with Resort Technology Partners (RTP), Counterpoint and/or Kronos software a plus
•    Supervisory experience preferred
•    Must be certified or able to become certified in ski binding torque testing and DIN settings
•    High School diploma or equivalent required
•    College degree preferred
•    Knowledge of Spanish or Portuguese preferred

Supervision Given and Received 
Given: Exercises general supervision over ASPENX Staff. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under limited supervision of ASPENX General Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.

Work Environment and Physical Demands 
•    Ability to be on your feet, kneel and bend for extended periods of time 
•    Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
•    Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. 

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here