The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to après ski, this hotel is, guests have said, "the Aspen of Aspen."

Summary 
To ensure guest satisfaction by providing five-star service, to train the bar staff to exceed the minimum level of service expected by the hotel, to be on “the floor” during service to maintain and ensure guest satisfaction and cover the Bar’s on Bar Managers days off.

Essential Functions of the Job
•    Ensure guest satisfaction; resolve guest problems
•    Train staff
•    Maintain financial profitability of bar
•    Ensure payroll processing of employees
•    Schedule staff
•    Control beverage costs
•    Oversee entertainment
•    Enforce standards, procedures and policies
•    Maintain quality of drinks and food
•    Communicate with Chef regarding food quality and presentation
•    Conduct monthly training and review sessions
•    Make sure bar opens on time with complete staff in the proper uniforms
•    Be on floor during service to assist servers in any way needed (computer problems, taking orders, bussing) to ensure that guests needs are taken care of
•    Be on floor as host of bar, communicate with guests, ascertain guest satisfaction, address any guest concerns or problems
•    Enforce Little Nell standards and modes of service

Additional Job Duties
•    Complete tasks and projects delegated by your Supervisor assist other departments as business volumes and staff levels demand
•    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
•    Report to shift on time
•    Enforce and comply with all policies and procedures for the Food and Beverage Department, The Little Nell and the Aspen Skiing Company
•    Complete tasks and projects delegated by your supervisor and assist other departments as business volumes and staff level demand
 

•    Minimum of a high school diploma - preferred college degree
•    5 years F&B management experience
•    Must be fluent in English
•    Must have the ability to work with numbers
•    Must be able to handle a multitude of duties and to work well under high levels of stress

Supervision Given and Received 
Given:  Exercises direct supervision over Bar Staff. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under direct supervision of Bar Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
•    Ability to be on your feet, kneel and bend for extended periods of time 
•    Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
•    Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance 
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. 

Aspen Skiing Company / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of November 15 2021, Aspen Skiing Company, The Little Nell, and The Limelight Hotels will require all active employees to be fully vaccinated in the workplace. Read more about this policy via our employee safety page here