Ski-in, ski-out. Five-Star, Five-Diamond, Little Nell service. The Silver Queen Gondola and Ajax Patio at your front door. You can’t get much closer to the center of the Aspen life. Residences at The Little Nell are privately owned, but available by the week or the month. You have a dedicated hospitality and Concierge team and 24-hour room service. Want a home? You have all that and a gourmet kitchen too. At The Residences, you have a magnificent rooftop pool and water garden, gym and yoga studio, private decks or furnished balcony, and heaven on earth.

Summary

The Concierge welcomes and register guests, present statements, check credit and collect payment for departing guests.

Essential Job Functions
•    Display at all times a friendly, courteous and professional manner in all dealings with guests and employees
•    Must have good rapport with accounting and other personnel
•    Welcome and register hotel guests
•    Check guests out of hotel in accordance with procedures
•    Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out
•    Clear all “hold status’ room discrepancies
•    Clear all “non-zero” balances
•    Maintain and update the Hotels’ Guest History
•    Coordinate with other departments’ daily needs or special requirements for all hotel guests
•    Record any guest complaints or problems and notify the appropriate individuals
•    Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request
•    Be familiar with room and rate availability for current and future dates
•    Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel
•    Be able to work PBX console in order to act as relief back-up staff
•    Relieve Concierge Desk when needed and have knowledge of guest related concierge duties
•    Do daily key count and request keys as par suggests
•    Distribute hotel keys as necessary
•    Be knowledgeable about all group and catering events and locations in the hotel
•    Understand the Hotel Management System as it relates to with check in and check out procedures
•    Run daily reports as necessary
•    Make change, issue safety deposit boxes, cash checks, post charges, reconcile daily work and make deposits in accordance with established procedures
•    Responsible for maintaining cash bank and for daily settling of cash bank

Additional Job Functions
•    Make Manager aware of guest’s comments and complaints
•    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
•    Report to shift on time
•    Comply with all policies and procedures for the Front Office Department, The Little Nell, and Aspen Skiing Company
•    Is familiar with hotel fire and safety procedures
•    Assist in emergency and security procedures as directed by management
•    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

•    College degree preferred
•    Previous front desk experience helpful
•    Excellent written and spoken English

Supervision Given and Received 
Given: This position has no supervisory responsibilities. 
Received: Works under direct supervision of the Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
•    Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
•    Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces  
•    Must be able to occasionally lift, push or pull up to 30 lbs. individually or with assistance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. 

Aspen Skiing Company / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of November 15 2021, Aspen Skiing Company, The Little Nell, and The Limelight Hotels will require all active employees to be fully vaccinated in the workplace. Read more about this policy via our employee safety page here